Customer Coordinator

Vapor Clean Ltd; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Part time

Job summary

A domestic cleaning service provider is looking for a Customer Coordinator in Weston-super-Mare. This part-time role involves managing the diaries of mobile technicians, responding to customer inquiries, and general administrative duties. The ideal candidate will possess excellent computer skills, outstanding customer service abilities, and some sales experience is preferred. A competitive hourly pay of £12.60 is offered, along with various benefits including employee discounts and additional holiday allowances.

Benefits

Competitive living wage salary reviewed annually

Potential to win monthly awards, vouchers, and bonus

28 days holiday per year

Staff & Family discount on company domestic cleaning services

Free parking

On-site parking

Qualifications

• Experience in appointment booking/diary management preferred.
• Ability to deal with customers in person, on the phone, and in writing.
• Self-motivated and self-sufficient.

Responsibilities

• Manage diaries of mobile technicians.
• Answer incoming calls and respond to enquiries.
• Perform general admin duties.

Skills

Excellent knowledge of computers including Outlook, Word, and Excel

Excellent written and verbal communication skills

Outstanding customer service skills

Ability to multi-task

Sales experience

Job description

Overview

Job post summary

Role: Customer Coordinator. You will join a small friendly office team, managing the diaries of mobile technicians by taking bookings via a live diary system.

Pay: £12.60 per hour

Working days, hours and pay: Monday to Thursday 8:30am–5:30pm; Friday 8:30am–3:00pm

We Provide Our Team With

• Competitive living wage salary reviewed annually
• Potential to win monthly awards, vouchers, and bonus
• 28 days holiday per year
• Additional days holiday for each year of service completed
• Staff & Family discount on company domestic cleaning services
• Full training program with ongoing support
• Online access for holiday booking & payroll

Note: The location of our office is Wick Saint Lawrence and is not well serviced by public transport.

Duties for the Customer Coordinator

• Answer incoming calls from external parties and respond accordingly
• Respond to website enquiries via the phone and email
• Diary management for Technicians
• Taking card payments
• Outbound calls to contracts
• Outbound calls to generate new business
• Sending appointment reminders and feedback requests
• Ensuring up to date paperwork is available for Technicians
• Typing and sending contracts and documents
• General admin duties

To Be Considered For This Role You Must

• Have excellent knowledge and skills of computers including Outlook, Word, and Excel
• Be able to demonstrate your ability to multi-task
• Excellent written and verbal communication skills
• Confidence in dealing with customers in person, on the phones, and in writing
• Self-motivated and self-sufficient, as we do not believe in micro-management
• Outstanding customer service skills
• Positive attitude
• Good sense of humour and able to deal with high-pressure, fast-paced environment
• Some form of sales experience is preferred but not essential

Our ideal candidate will have experience in appointment booking/diary management. Sales experience and knowledge of the Bristol, Weston, and Gloucestershire areas would be an advantage.

How to Apply

If you wish to apply for our Customer Coordinator please submit a CV.

Job Details

• Job Types: Part-time, Permanent
• Pay: £12.60 per hour
• Expected hours: 40 per week
• Benefits: Employee discount, Free parking, On-site parking
• Schedule: Day shift, Monday to Friday, No weekends
• Experience: Customer service: 1 year (preferred); Sales: 1 year (preferred)
• Licence/Certification: Driving Licence (preferred)
• Work Location: In person

Note: This description reflects the information provided in the original posting and is reformatted for readability. No content has been added or altered beyond structure and clarity.