Customer Contracts Administrator

Farr Associates Recruitment limited; Baildon; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Contracts Coordinator based in Baildon, UK. The role involves supporting account management teams by managing compliance documentation and contracts for clients. Responsibilities include providing efficient service to account managers, conducting client meetings, and improving service quality. Ideal candidates will have strong Excel skills and experience in administrative support within a client services context. The position offers a hybrid work model with a salary of £26,000 - £28,000 and various benefits.

Benefits

25 days holidays

Free on-site parking

Gym membership

Private healthcare

Pension plan

Qualifications

• Strong Microsoft Excel skills for reporting and analysis.
• Excellent administrative support experience in a client services setting.
• Ability to work under pressure while maintaining professionalism.

Responsibilities

• Support account managers for a portfolio of healthcare scheme clients.
• Conduct regular meetings with clients for updates.
• Challenge and improve existing processes for compliance.

Skills

Microsoft Excel (advanced)

Administrative support experience

Ability to work under pressure

Positive attitude

Communication skills

Experience in compliance context

Job description

Contracts Coordinator

Company: ShipleyBaildon

Salary: £26,000 - £28,000

Work arrangement: Hybrid – 2 days at home, 35 hours per week (Monday – Friday, flexible start/finish times)

Benefits: 25 days holidays, free on‑site parking, gym membership, private healthcare, pension plan

Overview

You will support the internal account management teams and manage compliance documentation and contracts for customers and suppliers. The role involves building strong customer and internal relationships in a fast‑paced environment.

Responsibilities

• Provide efficient service and support to account managers for a portfolio of healthcare scheme clients.
• Conduct regular Teams meetings with clients and provide regular updates.
• Challenge and improve existing processes to enhance service quality and maintain compliance.
• Build and maintain relationships with clients and providers, fostering loyalty and retention.
• Manage client queries and renewal communications.
• Assist with tender and new business activities.
• Record activity with customers and produce analytical reports and statistics.
• Provide SLA reporting for over 60 customers nationally.

Qualifications & Skills

• Strong Microsoft Excel skills (advanced usage, reporting and analysis).
• Excellent administrative support experience in a client services setting.
• Ability to work under pressure in a busy environment.
• Positive, professional attitude and excellent communication skills.
• Experience with customer service and relationship management in a compliance context is desirable.

To Apply

Interested candidates are invited to submit their application. For more information, please contact Lisa from Farr Associates, Recruitment Specialist.