Customer Complaints Resolution Specialist

Mercedes-Benz in the UK; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive financial services provider is seeking a Customer Resolutions Specialist in Milton Keynes, UK. The role involves managing customer complaints, ensuring compliance with FCA regulations, and providing excellent customer service. The ideal candidate will have experience in complaint handling and strong communication skills. Competitive salary, discretionary bonus, flexible benefits, and development opportunities are offered. Join a culture that celebrates diversity and values individuality.

Benefits

Competitive salary

Discretionary bonus

Colleague car schemes

Pension scheme

Flexible benefit pot

Access to wellbeing resources

Qualifications

• Demonstrated understanding of relevant legislation including TCF, FCA, FOS.
• Experience in complaints handling environment, preferably in financial services.
• Ability to manage own workload and deliver results systematically.

Responsibilities

• Investigate and resolve customer complaints in a timely manner.
• Ensure compliance with FCA guidelines and company processes.
• Communicate effectively with stakeholders regarding case progress.

Skills

Excellent oral and written communications

Strong customer focus

Good attention to detail

High level of emotional intelligence and resilience

Ability to cope under pressure and meet strict deadlines

Job description

A leading automotive financial services provider is seeking a Customer Resolutions Specialist in Milton Keynes, UK. The role involves managing customer complaints, ensuring compliance with FCA regulations, and providing excellent customer service. The ideal candidate will have experience in complaint handling and strong communication skills. Competitive salary, discretionary bonus, flexible benefits, and development opportunities are offered. Join a culture that celebrates diversity and values individuality.