Customer Complaints Manager

ELP Consult Ltd.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading automotive consultancy in Greater London is seeking a Customer Complaints Manager to oversee user service planning and optimization. Ideal candidates will have solid experience in car manufacturing, along with excellent communication skills and strong data analysis capabilities. This role requires onsite work in Chiswick Park, focusing on user lifecycle management and product defects analysis. The successful applicant will help improve customer operations through effective service platforms and innovation in user engagement strategies.

Qualifications

• Solid experience in the car manufacturing industry.
• Experience in customer operation support platforms.
• Ability to withstand pressure and manage business promotion.

Responsibilities

• Support the planning and system construction of user services.
• Formulate business plans and goals based on user needs.
• Identify areas for improvement in processes and products.
• Enhance user retention and activity.
• Analyze product defects and optimize user experience.

Skills

Excellent written and verbal communication skills

Strong product owner awareness

Strong data analysis skills

Education

Bachelor's degree or above

Tools

ERP systems

CRM systems

Customer service systems

Job description

Customer Complaints Manager- Car Manufacturer

Full time | ELP Consult Ltd. | United Kingdom

Posted On 16/01/2026

Job Information

Automotive

Work Experience 4-5 years

City Chiswick Park

Province City of London

Postal Code W4

Job Description

Please be aware that only applicants with solid experience in the car manufacturing industry will be considered.

This job requires working onsite at Chiswick Park London, 5 days a week.

Responsibilities:

• Responsible for supporting the planning and system construction of the company's user services, including operation service platform, user management, customer service and other products, and supporting the efficiency management of personnel and affairs for partners at all levels;
• Delve into the business needs of C-end users, formulate corresponding business plans and goals, and complete various assessment data and indicators;
• Gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products;
• Enhance user retention and activity, serving the entire user lifecycle;
• Analyze product defects through data analysis, optimize products, and enhance user experience.

Requirements

• Bachelor's degree or above
• Excellent written and verbal communication skills.
• Experience in customer operation support platforms (ERP, customer service, CRM, etc.), proficient in user operations, customer service systems, and service systems; experience in OEM is desirable.
• Strong product owner awareness, excellent communication and coordination skills, and ability to withstand pressure (business promotion and self-management skills).
• Strong data analysis skills, adept at driving business product innovation from a data perspective.