Customer Communications Officer

Capital on Tap; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-growing fintech company is seeking a Customer Communications Officer to craft compelling messages and manage automated marketing campaigns. This hybrid role requires a recent graduate or someone with up to 2 years in communications or growth marketing. The ideal candidate will leverage data to refine audience segments and ensure brand consistency across all communications. Competitive salary and excellent benefits provided.

Benefits

Private Healthcare

28 days Holiday

Annual Learning Budget

Cycle to Work Scheme

Free Drinks and Snacks

Qualifications

• Strong communicator with copy editing and proofreading skills.
• Experience with email marketing platforms is a plus.
• Highly organized and able to work with diverse stakeholders.

Responsibilities

• Build and deploy marketing campaigns using Customer.io.
• Draft and proofread communications for quality.
• Monitor campaign performance and prepare reports.

Skills

Excellent verbal and written communication skills

Data-curious mindset

Experience with CRM platforms

Education

Recent graduate or up to 2 years of experience

Tools

Customer.io

Hubspot

Job description

Overview

We’re Capital on Tap Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us? We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

The Role

We are looking for a talented and tech-savvy Customer Communications Officer (CRM) to join our team. This is a hybrid role that blends creative storytelling with data-driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.

Working closely with our Growth Associate and Marketing Manager, you\'ll dive deep into our customer data to understand behaviour and identify key segments for targeted campaigns. A major part of your role will be to master our CRM platform, Customer.io, using it to build, test, and deploy communications across email, SMS, and other channels. Alongside this technical ownership, you will be a guardian of our brand\'s tone of voice, ensuring every message is well-written, perfectly proofread, and speaks directly to the needs of small business owners.

Reporting to our Marketing & Communications Senior Manager, you\'ll gain invaluable experience at the intersection of marketing, data, and technology in a fast-paced FinTech environment. This is a brilliant opportunity for a strong communicator who is eager to develop in-demand technical marketing skills and see the direct impact of their work on hundreds of thousands of customers.

What you\'ll be doing

• Build, test, and deploy marketing campaigns and automated workflows using our CRM platform, Customer.io.
• Draft, edit, and proofread a wide range of communications, ensuring a high standard of quality.
• Use customer data to build and refine audience segments for targeted campaigns.
• Act as a guardian of our brand\'s tone of voice across all customer communications.
• Monitor campaign performance and assist in preparing reports on key metrics.
• Support A/B testing of subject lines, copy, and calls-to-action to improve effectiveness.
• Collaborate with Product, Operations, and Credit teams to gather information for customer updates.
• Maintain a content calendar for customer communications to ensure a coordinated approach.

What we are looking for

• A recent graduate or someone with up to 2 years of experience in a communications or growth marketing role
• A data-curious mindset with a keen interest in understanding customer behaviour
• Keenness to get hands dirty from day 1
• Excellent verbal and written communication skills, including copy editing and proofreading
• Experience with any CRM or email marketing platform is a big plus (e.g. Customer.io, Braze, Hubspot), but a proactive willingness to learn is essential.
• High ceiling and fast learner
• Highly organized and able to work with broad range of stakeholders

What you get in return

• The opportunity to deliver high-impact projects that will have immediate and noticeable impact on our business
• A competitive salary and meaningful career progression
• Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week Fully Paid Sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days Holiday (Plus Bank Holidays)
• Annual Learning Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 Free Therapy Sessions Each Year
• Dog Friendly Offices
• Free Drinks and Snacks In Our Offices

Interview Process

1. 30m initial interview with Talent Partner
2. 45m interview with Marketing & Communications Senior Manager - technical questions and CV walk through
3. Take Home Task, followed by 1 hour final stage interview with Marketing & Communications Senior Manager and CCO

Excited to work here? Apply!

If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

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