Customer Communications Lead: Crisis & Product Messaging

Kpler; Remote; GBP 40,000 - 60,000; Full time

Job summary

A dynamic commodities information provider in the UK is seeking an experienced Customer Communications Specialist. The role involves managing external communications to ensure customer engagement during changes and addressing potential reputation issues. Ideal candidates will have 3+ years in relevant roles within a B2B context, showcasing strong communication skills and crisis management experience. Join a diverse team committed to fostering innovation and excellent customer support.

Benefits

Supportive work environment

Commitment to diversity and inclusion

Qualifications

• 3+ years in Customer Communications, Product Marketing, or PR.
• Experience managing communications in crisis situations.
• Ability to distill complex topics into customer-friendly language.

Responsibilities

• Develop and maintain a Crisis Communications Playbook.
• Lead all communications related to product updates and changes.
• Monitor customer sentiment across support channels.

Skills

Exceptional written and verbal communication skills

Crisis communication experience

Project management skills

Data literacy

Tools

HubSpot

Customer.io

Intercom

Job description

A dynamic commodities information provider in the UK is seeking an experienced Customer Communications Specialist. The role involves managing external communications to ensure customer engagement during changes and addressing potential reputation issues. Ideal candidates will have 3+ years in relevant roles within a B2B context, showcasing strong communication skills and crisis management experience. Join a diverse team committed to fostering innovation and excellent customer support.