Customer Care Technician

Elvet Recruitment; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national housing developer is seeking a Customer Care Technician to join their team covering the East Yorkshire area. The successful candidate will be responsible for delivering high-quality after-sales service and managing customer experiences. Ideal candidates will have multi-skilled backgrounds, particularly in joinery or painting and decorating. This full-time permanent position offers a company van and a dynamic working environment.

Benefits

Company van

Permanent position

Qualifications

• Ability to provide an efficient after-sales service.
• Experience managing customer service experiences.
• Understanding health, safety, and sustainability standards.

Responsibilities

• Rectify defects and carry out maintenance works in occupied properties.
• Improve the customer service experience.
• Ensure adherence to safety standards.

Skills

Providing good customer service

Multi-skilled technician

Knowledge of NHBC Standards

Joinery or painting & decorating background

Full Clean driving licence

Job description

Overview

Elvet Recruitment have been appointed to recruit a Customer Care Technician for a national housing developer.

With over 10 years of industry expertise across the UK, this company is one of the largest national strategic partners of Homes England making it an exciting time to join their growing team for their sites around the East Yorkshire area.

Reporting into the Customer Services Director, this role offers the opportunity to do the right thing for their customers and embrace a vision that builds communities and transforms lives. It is ideal for a motivated individual eager to thrive in a dynamic housing environment

Responsibilities

• The Customer Care Technician to join us, in a field based position covering the Yorkshire East region, focusing on Scarborough and Bridlington.
• The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
• Manage and continually improve the Customer Service experience for customers to support our commitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
• Varied daily duties in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
• To take care of your own health and safety and that of others who may be affected by your work and adhere to Health, Safety and Sustainability standards.

Skills and experience

• Passionate about providing a good customer service by ensuring all defects and maintenance works are carried out to a high standard and in a timely manner.
• Multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
• UK Full Clean driving licence.

Role information

• Monday to Friday
• 37.5 hours per week
• Full time permanent
• Company Van

This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss in more detail.