Customer Care Specialist – Financial Wellness

The Midland; Telford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading credit services company in Telford is seeking a Customer Consultant to support customers in achieving financial wellbeing. The role involves handling inbound and outbound calls, providing exceptional service, and working in a team-oriented environment. Candidates should have experience in customer service and the ability to manage calls from potentially vulnerable customers. This position offers flexible hours and thorough training for new team members, along with numerous benefits to enhance employee wellbeing.

Benefits

31 days holiday

Seasonal fun events

Company-funded health initiatives

Qualifications

• Experience in customer service in retail, hospitality, or care.
• Ability to handle calls from potentially vulnerable customers.
• Willingness to work in a team-focused environment.

Responsibilities

• Support customers to achieve financial wellbeing.
• Handle inbound and outbound calls with care.
• Deliver exceptional customer service.

Skills

Customer service experience

Communication skills

Empathy

Team player

Job description

A leading credit services company in Telford is seeking a Customer Consultant to support customers in achieving financial wellbeing. The role involves handling inbound and outbound calls, providing exceptional service, and working in a team-oriented environment. Candidates should have experience in customer service and the ability to manage calls from potentially vulnerable customers. This position offers flexible hours and thorough training for new team members, along with numerous benefits to enhance employee wellbeing.