Customer Care/Service Manager – Residential – Central London

Pinnacle Recruitment Ltd; City Of London; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading private developer in Central London is seeking an experienced Customer Care/Service Manager. The role involves managing a small team, ensuring excellent customer service from the initial purchase stage through to completion and beyond. Ideal candidates will have previous experience as a Customer Care Manager in high-end residential developments, with strong communication and leadership skills. Salary of up to £42,000 plus package offered.

Qualifications

• Experience as a Customer Care Manager/Coordinator in the high-end residential industry.
• Ability to provide exceptional customer service.
• Experience managing a customer care team.

Responsibilities

• Managing a small team and maintaining high-quality customer service.
• Dealing with clients from initial purchase stage to handover and beyond.
• Liaising with clients to resolve any queries or issues.

Skills

Leadership

Excellent communication skills

Customer service

Job description

Customer Care/Service Manager – Residential – Central London

My client, a top private developer located in Central London, is seeking an experienced Customer Care Manager/Senior Coordinator with experience in high-end new home residential developments in London.

The company has a great reputation in the industry and a world-class team, with plenty of support to grow and expand their team further. They have a number of high-profile projects within London and more in the pipeline, with strong financial backing and a growing size and reputation due to their recent successes.

The role will involve managing a small team and being the point of contact for client care, dealing with clients from the initial purchase stage through to completion and handover stage, and liaising with clients after the handover stage to ensure a smooth transition.

Responsibilities include:

• Managing a small team and maintaining high-quality customer service
• Dealing with clients from initial purchase stage to handover and beyond
• Assisting the production team to ensure properties are fully inspected and defect-free
• Liaising with clients to resolve any queries or issues

Essential skills and qualifications include:

• Experience as a Customer Care Manager/Coordinator in the high-end residential industry
• Leadership and excellent communication skills
• Ability to provide exceptional customer service
• Experience managing a customer care team

The company offers a salary of up to £42,000 plus package and is located in London.