Customer Care Representative

Siemens Mobility; Camberley; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare technology provider is seeking a Customer Care Representative for their office in Camberley. The role involves managing customer requests, coordinating service visits, and supporting a dynamic team environment. Candidates should have experience in customer service, multitasking, and working under pressure. Benefits include 26 holidays, pension contributions, and flexible medical insurance. Join a team dedicated to pioneering breakthroughs in healthcare.

Benefits

26 days' holiday

Up to 10% employer pension contribution

Share and bonus scheme

Private medical insurance

Corporate Social Responsibility opportunities

Qualifications

• Experience dealing with customers over the phone and face to face.
• Skills in handling several tasks at the same time against tight deadlines.
• Experience working in a pressurised environment and in a team.

Responsibilities

• Log all Service/Applications related calls on the Service Management System.
• Forward logged calls to Technical/Applications support teams.
• Coordinate Customer Service Engineer visits.
• Act as a contact for general Healthcare customer enquiries.
• Create and monitor spare part orders for planned visits.

Skills

Customer service experience

Multitasking skills

Deadline-oriented

SAP experience

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Care Representative to join our Customer Care Centre (CCC) where you will be responsible for effectively managing all customer requests for support from call logging to call completion. You will also be expected to be the accurate and effective handler of all requests from the NHS and private sectors.

Job Details

• Operating Hours: Open Monday to Sunday, from 8:00 AM to 8:00 PM.
• Shift Pattern: Staff work on a rotational shift basis:

  Week 1

  Monday 9am-8pm

  Tuesday 9am-8pm

  Wednesday – Off shift

  Thursday – Off Shift

  Friday 9am-8pm

  Saturday 8am-8pm

  Sunday 8am-8pm

  Week 2

  Monday - Off Shift

  Tuesday - Off Shift

  Wednesday – 9am-8pm

  Thursday – 9am-8pm

  Friday - Off Shift

  Saturday - Off Shift

  Sunday – Off Shift

• Location: This is an office-based role located in Camberley.
• Flexibility: Team members may be required to show flexibility to meet operational needs, which could include working outside standard shifts.
• Pay for Extended Hours: Any extended working hours are eligible for overtime or enhanced pay.

Your Role

• Log all Service/Applications related calls on the appropriate Service Management System, checking contract and warranty status of the reported system and capturing all of the contact information and process checks.
• Forward all logged Service/Application calls to the respective Technical/Applications support teams.
• Coordinate Customer Service Engineer visits for reactive and proactive appointments.
• Act as a point of contact for the Siemens switchboard for general Healthcare customer-related enquiries, forwarding them to the appropriate areas of the business.
• Create and monitor spare part and test equipment orders as required by the Customer Service Engineer for planned visits and coordinate their delivery.

Qualifications & Benefits

• Experience dealing with customers over the phone and face to face.
• Skills in handling several tasks at the same time against tight deadlines.
• Experience working to deadlines in a pressurised environment and working in a team.
• SAP experience (advantageous).
• 26 days' holiday with the option to buy or sell an additional 5.
• Up to 10% employer pension contribution.
• Share and bonus scheme.
• Access to our flexible benefits from private medical insurance to dental cover.
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year and support from our 24/7 employee assistance programme.

Who we are

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

As an equal opportunity employer, we welcome applications from individuals with disabilities.