Customer Care & Quality Executive - New Build Housing

Reed; Croydon; On-site; GBP 80,000 - 100,000; Part time

Job summary

A property management company based in Croydon is seeking a Customer Care Executive. This temporary role involves addressing and resolving defect and snagging cases related to new build sales while providing exceptional customer service. The position offers a competitive hourly rate and flexible working arrangements as it transitions to a hybrid model. Ideal candidates will have strong experience in new builds or contract management.

Benefits

Competitive hourly rate

Flexible working arrangements

Opportunity for significant impact on customer satisfaction

Qualifications

• Experience in handling defect and snagging cases related to new build sales.
• Strong background in customer service and contract management.
• Ability to work independently and as part of a team.

Responsibilities

• Address and resolve defect and snagging cases related to new build sales.
• Work closely with the team to manage and clear the backlog efficiently.
• Provide exceptional customer service and support to all stakeholders.
• Ensure all cases are handled promptly and in accordance with company standards.

Skills

Customer service skills

Contract management

Organisational skills

Communication skills

Job description

Customer Care Executive (New Build)

• Job Type: Temporary (Ongoing)
• Location: currently Croydon from new yearIslington, Camden, or Penge (London) hybrid 1-2 days per week
• Hourly Rate: £18.02 PAYE / £22.82 Ltd/Umbrella

We are seeking a Customer Care Executive with experience housing particularly new builds, specifically in handling defect and snagging cases, to join our team on an ongoing temporary basis. This role is crucial for supporting the team to clear a backlog of cases. Candidates with a strong contract management background may also be considered. This position requires excellent new buildhousingcustomer service skills and is not suitable for those with only generic customer service experience.

Day-to-day of the role:

• Address and resolve defect and snagging cases related to new build sales.
• Work closely with the team to manage and clear the backlog efficiently.
• Provide exceptional customer service and support to all stakeholders.
• Ensure all cases are handled promptly and in accordance with company standards.

Required Skills & Qualifications:

• Experience in handling defect and snagging cases related to new build sales, or a strong background in contract management.
• Excellent customer service skills, with the ability to handle complex cases effectively.
• Strong organisational and communication skills.
• Ability to work independently and as part of a team.

Benefits:

• Competitive hourly rate.
• Flexible working arrangements with a transition to hybrid working in the new year.
• Opportunity to contribute significantly to the improvement of customer satisfaction within new build projects.

Working Hours:

• Until 24th December: Croydon Office-based 3 days a week (Tuesday, Wednesday, Thursday).
• From the new year: 1 or 2 days in the office per week, location to be decided (Islington, Camden, or Penge).

To apply for this Customer Care Executive position, please submit your CV