Customer Care Operative

Wheatstone Solutions; Camberley; Hybrid; GBP 40,000; Full time

Job summary

A construction services provider is seeking an experienced Customer Care Maintenance Operative. Responsibilities include attending appointments for defect remediation and providing multi-trade services such as plumbing and carpentry in occupied homes. Ideal candidates will have excellent Customer Service skills and a full driving license. The role offers a salary of £40,000 and requires travel across several regions.

Qualifications

• Experience working for a House Builder / Housing Association.
• Excellent Customer Service skills.
• Multi Trade experience required.

Responsibilities

• Attend appointments for remediation of defects.
• Liaise with the Customer Care Team.
• Ensure all required materials are available.

Skills

Customer Service skills

Experience in Multi Trade works

Flexibility to travel

Full Driving License

Job description

Overview

Customer Care Maintenance Operative - Berkshire/Hampshire - Permanent - £40,000 - Van and Fuel Card

Wheatstone Solutions are working with a House Builder looking to recruit an experienced Customer Service Maintenance Operative into the team.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within customers' homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period.

Responsibilities

• Attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.
• Ensure all required materials and resources are available prior to attending customers\' appointments.
• Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
• Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
• Ensure the customers\' home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
• Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
• Ensure the highest level of Health and Safety adhered to at all times.
• Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers\' homes.

Skills and requirements

• You must have experience working for a House Builder / Housing Association within a similar role such as Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
• Excellent Customer Service skills
• Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
• Flexible to travel across Buckinghamshire, Berkshire, Hampshire, Surrey & Sussex areas
• Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions