Customer Care Coordinator

Keepmoat Homes; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable homebuilding company is seeking a Customer Care Coordinator to join their team in Northampton. In this role, you will manage customer relations, ensuring a high-quality service and responding to queries effectively. The ideal candidate will have strong customer care experience, excellent organisational skills, and be a team player passionate about delivering satisfaction. This position offers a chance to contribute to the company's 5-star builder status in the homebuilding industry.

Qualifications

• Strong customer care experience and a passion for quality service.
• Ability to communicate effectively with different stakeholders.
• Experience in a housebuilding/construction environment is a plus.

Responsibilities

• Liaise with customers and sub-contractors to handle complaints and queries.
• Ensure availability of materials and labor for service works.
• Contact customers after legal completion for satisfaction follow-ups.
• Produce relevant customer care documentation in a timely manner.
• Update the CRM system to maintain customer database accuracy.

Skills

Customer Care experience

Organisational skills

Planning skills

Creative problem-solving

Tools

CRM system

Job description

Main purpose of the role

We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team in our South Midlands region, based from the office in Northampton.

The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships. The successful candidate will manage and continually improve the Customer Service experience for Keepmoat customers to support our ambitions maintain our 5-star builder status and a leader in Customer Service in the homebuilding industry.

The duties of the role include (but are not limited to):

• Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
• Ensure all materials and labour required are available prior to starting works
• Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
• Produce all relevant documentation relating to customer care accurately and in a timely manner
• Take responsibility for updating the CRM system in a timely and efficient manner to ensure accuracy of customer database

Skills, Knowledge, Experience

We are looking for someone who embodies our Keepmoat values; a straightforward and friendly team player who has Customer Care experience, who is creative and used to using their organisational and planning skills within a Customer Care environment. They will be passionate about providing the highest quality customer care, and a collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

If this sounds like you, please apply now. As the above is not an exhaustive list of responsibilities, for more information including a full job description and person specification, please contact [e-mail]