Customer Care Coordinator

Wheatstone Solutions; Aylesbury; On-site; GBP 34,000 - 40,000; Full time

Job summary

A reputable house building firm is looking for a Customer Care Coordinator in Aylesbury. In this permanent role, you will ensure excellent customer service to homeowners post-sale. Responsibilities include managing customer queries, discussing property defects, and coordinating with subcontractors. The ideal candidate has experience in customer service within the housing industry, strong communication skills, and keen attention to detail. Working hours are Monday to Friday with hybrid options.

Qualifications

• Experience in customer service within the House Building / New Homes industry is essential.
• Strong verbal and written communication skills.
• High attention to detail in customer interactions.

Responsibilities

• Deliver excellent customer care service after the sale.
• Discuss defects with relevant trades to improve service.
• Support and advise subcontractors as necessary.
• Coordinate with site teams to resolve customer queries.
• Take ownership of customer homes and ensure timely service.
• Manage orders and process payments.

Skills

Customer Service experience

Excellent communication skills

Attention to detail

Job description

Customer Care Coordinator - £34,000 - Buckinghamshire - Permanent

Introduction

A new permanent opportunity has arisen for a Customer Care Coordinator to join our client, a House Builder, based in the Aylesbury area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The hours for this role are Monday to Friday, 8 - 4:30pm with 1 day working from home.

The Role

• Reporting to the Head of department you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
• Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
• Provide support and advice to sub-contractors.
• Speak with Site or Constructions teams as necessary to ensure customers' queries are answered accurately, efficiently and consistently.
• Take ownership of the homes covered and customer you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.
• Raising orders and processing payments as well as any ad-hoc administrative duties.

Key Skills

• Customer Service experience within the House Building / New Homes industry is a must.
• Excellent communication skills
• Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions