Customer Care & Collections Specialist

Davies Resourcing; Croft; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading specialist automotive finance lender is seeking a Customer Care Agent in Croft, UK, to provide exceptional service and support customers through challenging situations. In this role, you'll handle customer interactions, manage arrears, and ensure compliance with policies. Ideal candidates will have strong communication skills and previous customer service experience. This position offers professional development opportunities and a competitive salary package.

Benefits

Opportunities for professional development

Competitive salary and benefits package

Supportive team environment

Qualifications

• Previous experience in customer service or collections environment.
• Knowledge of CCA, SOGA, and FCA regulations is desirable.
• Flexible, proactive, and committed to continuous improvement.

Responsibilities

• Provide accurate, professional, and empathetic customer service across all interactions.
• Handle inbound and outbound calls, including queries and complaints.
• Manage arrears and repossessions on Hire Purchase agreements.

Skills

Strong verbal and written communication skills

Problem-solving ability

Resilience under pressure

Confident with technology

Job description

A leading specialist automotive finance lender is seeking a Customer Care Agent in Croft, UK, to provide exceptional service and support customers through challenging situations. In this role, you'll handle customer interactions, manage arrears, and ensure compliance with policies. Ideal candidates will have strong communication skills and previous customer service experience. This position offers professional development opportunities and a competitive salary package.