Customer Care Co-Ordinator - New Build Housing

Approach Personnel Ltd; Newton Aycliffe; On-site; GBP 28,000; Full time

Job summary

A leading housing developer in Newton Aycliffe is seeking a Customer Care Co-ordinator to manage communications and resolve complaints in new build housing. The ideal candidate will have customer service experience and good communication skills. The role offers a basic salary of £28,000 along with benefits including leave and bonuses.

Benefits

Basic salary of £28,000

26 days annual leave

Enhanced company pension

Bonus potential

Qualifications

• Experience working in customer services, ideally in new build housing.
• Ability to provide concise written or numerical reports.
• Confident verbal and written communication skills.

Responsibilities

• Manage communication and administration for Customer Care.
• Resolve complaints efficiently, seeking direction when necessary.
• Coordinate appointments for Customer Care Technicians and subcontracted trades.

Skills

Customer service experience

Communication skills

Computer skills

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Are you an experienced customer service professional with a background in new build housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Customer Care Co-ordinator to join them on a permanent basis out of their Newton Aycliffe office. As a Customer Care Co-ordinator, you will be responsible for liaising between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What’s in it for you?

• Basic salary of £28,000
• 26 days annual leave + bank holidays + your birthday off
• Enhanced company pension contribution
• Bonus potential

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors
• Ability to provide concise and accurate written or numerical reports when required
• Confident communicator both verbally and written
• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care
• Resolve validated complaints efficiently, seeking direction when necessary
• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades
• Update and maintain defect records accurately
• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams
• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements

IF THIS IS YOU, WHY NOT APPLY NOW