Customer Care Coordinator

Career Choices Dewis Gyrfa Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A family-run customer service company in the North West is seeking a Customer Care Co-ordinator for maternity cover. The role requires strong communication skills, proven customer service experience, and excellent organizational abilities to manage customer queries efficiently. You'll be the main contact for customers, ensuring their concerns are addressed and satisfaction is achieved. Benefits include a pension scheme, holiday entitlement, and discounts on homes, making this a great opportunity for career progression.

Benefits

Scottish Widows Pension Scheme

33 days holiday entitlement

Group Staff Discount at Triumph Motorcycles

Competitive discount on homes

Qualifications

• Strong communication skills and patient approach are essential.
• Experience in a busy office is required, preferably in housebuilding.
• Excellent organizational and IT skills are necessary.

Responsibilities

• Handle incoming calls, post, and emails related to Customer Care.
• Validate complaints and resolve problems quickly.
• Coordinate Customer Care Technicians and suppliers.
• Ensure work has been completed to the purchaser's satisfaction.
• Update and maintain records using Sitestream.
• Report persistent faults to management.

Skills

Customer service experience

Use of CRM software

Good verbal communication skills

Good written communication skills

Ability to multi-task

Good time management

Education

GCSE Standard (or equivalent) including English and Maths

Job description

Overview

Customer satisfaction underpins the success of our family-run business.

Our Customer Care Co-ordinator is the central point of contact in the team that ensures everything meets our purchasers’ needs.

With your strong communication skills and patient approach, you’ll own all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service.

As a company as ambitious and caring as you are, we’ll encourage you to grow and are committed to developing your career with us through fantastic opportunities for progression and great benefits.

Start a bright future with us and together we will achieve amazing things.

We are recruiting for a Customer Care Co-ordinator to be based in our North West Region, at our Holmes Chapel Regional Office to cover the period of maternity leave.

Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach.

Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding or another sector, will be required.

If you share in our belief, take pleasure from overcoming issues and enjoy working closely with customers and team members to ensure the post-purchase experience is positive as possible, then the sky’s the limit.

Main Duties

• Dealing with incoming calls, post and emails relating to Customer Care.
• Validating complaints and resolving problems quickly and efficiently, seeking direction where required.
• Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination of diaries.
• Checking and ensuring work has been carried out to the purchaser’s satisfaction.
• Updating and maintaining records using Sitestream.
• Bringing persistent faults to the attention of the Customer Care Manager or Head of Customer Care.
• Categorising works successfully, ensuring management of costs are minimised.
• Developing an understanding of the Social Housing Defect Reporting Process, and assisting with logging defects when required.
• Processing 5-7 Month Purchaser Reports in line with the Your New Home Guide.
• Attending meetings that may be necessary in the performance of your duties.
• Complying with and upholding company policies and procedures.
• Undertaking any additional tasks as may reasonably be required from time to time.

Essential Skills / Attributes

• Customer service experience within an office environment.
• Experience in the use of CRM software.
• Educated to GCSE Standard (or equivalent) including English and Maths.
• Good verbal and written communication skills.
• Ability to multi-task with good time management.

Company Benefits

• Scottish Widows Pension Scheme
• 33 days holiday entitlement (including bank holidays)
• Group Staff Discount at Triumph Motorcycles ltd.
• Competitive discount on our homes (dependent upon the property and location)

So, if you're looking for a rewarding role, share our belief in excellence, take as much pride in your work as we do, and want a future not just a job, then get in touch today.