Customer Care Call Handler

RGE Services Ltd; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading fire and electrical services provider in the City of London is seeking an experienced Customer Care Call Handler. The role involves providing excellent customer service by managing inbound calls, booking appointments, and assisting engineers. Candidates should have a minimum of one year’s experience in a similar role and excellent communication skills. This position offers competitive salary, holiday allowance, and benefits.

Benefits

23 days holiday per year, rising to 25 days after two years

Access to a pension scheme

Employee wellbeing programme

Casual dress and company social events

On-site parking

Qualifications

• Minimum of one year experience within a similar role.
• Ability to work well under pressure.
• Flexible and adaptable to change.

Responsibilities

• Provide fantastic customer service support to all incoming calls.
• Book appointments for works by telephone and email.
• Distribute incoming calls to the relevant department.

Skills

Good verbal communication skills

Good written communication skills

Computer literacy: Microsoft Outlook, Excel, and Word

Attention to detail

Problem-solving attitude

Job description

Overview

Customer Care Call Handler

A fantastic opportunity has arisen for a Customer Care Call Handler to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England.

RGE was founded in 1985 and our head office is in Chigwell, Essex. We are a leading, accredited service provider with 40 years' experience of providing Electrical and Fire Compliance services to Housing Associations and Local Authorities across London and the South-East.

Role

Job Role for a Customer Care Call Handler

Due to growth within the company, we are eager to welcome an enthusiastic Customer Care Call Handler to join our team. If you are looking for an exciting opportunity to join an already well established but fast-growing company and you fulfil the criteria set out below, please get in touch.

Your primary responsibility will be to take a large volume of inbound calls, booking appointments and assisting engineers.

Responsibilities

• Provide fantastic customer service support to all incoming calls including residents, clients and RGE engineers.
• Responsible for inbound calls with a helpful, tactful approach and to see the enquiry through to conclusion.
• Distribute incoming calls to the relevant department.
• Book appointments for works by telephone and email.

Experience and Qualifications

• Ability and willingness to commute to our Chigwell office
• Good written and verbal communication skills
• A minimum of one year experience within a similar role.
• Clear and concise telephone manner
• Computer literacy: Microsoft Outlook, Excel, and Word
• Ability to prioritise workload, with good planning & organisational skills
• Good attention to detail and a genuine care for getting things right
• Be able to work as part of a team
• A positive problem-solving attitude
• Flexible & adaptable
• Can work well under pressure

Salary & Benefits

• Competitive salary relative to experience (PAYE)
• 23 days holiday per year, rising to 25 days after two years of employment
• Access to a pension scheme
• Employee wellbeing programme
• Casual dress, company social events, on-site parking