Customer Care Assistant

McDonald’s; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job description

Overview

Supporting your overall wellbeing with counselling, mental health support, life management, medical guidance, and helpful resources. Olivia is our friendly virtual assistant, available 24/7 to help navigate the application process, answer questions, guide candidates through application steps, arrange interviews, and provide timely updates. She ensures the recruitment journey stays smooth and accessible, though hiring decisions remain with our human recruiters.

Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. Acceptable documents to evidence your right to work can be found here. You'll need to provide original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Interview Process

The interview is a vital part of our hiring process, focusing on values, attitudes, and potential rather than solely qualifications. Common questions explore teamwork experiences and how candidates have made a difference within a team. We seek individuals who embody the right attitudes and behaviours to deliver a great customer and colleague experience.

Career Prospects

Our employees often progress into roles with more responsibility. In fact, 9 out of 10 restaurant managers and 1 in 5 franchisees started as crew members. We are proud of our reputation as a leading employer, offering award‑winning learning, nationally recognised qualifications, comprehensive benefits, flexible working arrangements, and a clear career path.

Working at McDonald’s UK

You will join a fast‑moving, high‑energy environment where we value a genuine smile and the ability to connect with customers. Friendly, welcoming, courteous, and helpful behaviour should come naturally, and you will work well as part of a team. Communication skills—attentive listening, face‑to‑face verbal communication, and eye contact—are a must. Maintaining high energy levels while working efficiently and productively is essential.

Benefits Package

• Holiday pay
• Service awards
• Meal allowance
• Employee discounts from top high‑street and online brands
• Premium shift pay for overnight work (midnight to 5 a.m.)
• Above‑national‑minimum‑wage hourly pay
• Holiday and sick pay
• Employee discounts at over 1,600 retailers

Pay & Scheduling

Pay frequency varies: typically every 2 or 4 weeks for hourly employees, and monthly for salaried employees. Restaurant hours differ by location, but over half are open 24 hours a day. We schedule most shifts to suit you while respecting working time legislation and business needs.

Uniform & Appearance

We supply a uniform, so you do not need to worry about what to wear to work.

Sustainability

We are committed to a more sustainable future. In 2021, we launched our first net‑zero restaurant.

Questions & Flexibility

If you cannot make any of the interview slots offered, you can contact Olivia to rearrange a suitable time.

Age Requirement

The minimum age to work at McDonald’s is 16 years old.

EEO Statement

McDonald’s is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status.