Customer Care Assistant

McDonald’s; Kettering; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading fast-food chain is inviting applications for a Crew Member position in Kettering, England. As a Crew Member, you'll be pivotal in delivering excellent customer service while preparing food and maintaining cleanliness. Ideal candidates should be friendly, energetic, and eager to work in a team, demonstrating effective communication skills. The role offers flexible shift options, competitive pay, and a range of benefits, including meal allowances and employee discounts.

Benefits

Holiday pay and service awards

Meal allowance

Employee discounts

Premium shift pay

Access to training programs

Responsibilities

• Prepare and serve food items according to procedures.
• Operate the cash register accurately and efficiently.
• Provide friendly, fast, and accurate service.
• Maintain a clean and safe work environment.
• Follow all company policies and hygiene procedures.

Skills

Friendly and courteous behaviour

Effective communication skills

High energy levels

Team player

Enthusiasm for customer service

Job description

Job Overview

As a Crew Member at McDonald’s you’ll contribute to delivering a memorable customer experience. Your work will involve preparing food, operating the till, and attending to customers in the dining areas. You will consistently maintain the highest standards of quality, service and cleanliness, following all company guidelines, management direction and workplace safety, security and food‑hygiene procedures.

Responsibilities

• Prepare and serve food items according to McDonald’s procedures and standards.
• Operate the cash register accurately and efficiently.
• Provide friendly, fast and accurate service to all guests.
• Maintain a clean, safe and organized work environment.
• Follow all company policies, safety and hygiene procedures during the shift.

Qualifications & Skills

• Friendly, welcoming, courteous and helpful behaviour.
• Effective communication skills, including attentive listening and clear face‑to‑face communication.
• Ability to maintain high energy levels while working efficiently and productively.
• Team‑player who can collaborate with colleagues and support one another.
• Positive disposition and enthusiasm for excellent customer service.

Benefits

• Holiday pay and service awards.
• Meal allowance.
• Employee discounts at more than 1,600 retailers.
• Premium shift pay for overnight work (midnight to 5 a.m.).
• Access to national‑level training and education programmes.

Pay & Hours

• Employees earn above the national minimum wage.
• Typical pay schedule is every 2 or 4 weeks for hourly employees, and monthly for salary employees.
• Shift options are designed to suit you, with consideration of working‑time legislation and business needs.
• Many restaurants operate 24 hours a day, and most shifts can be scheduled flexibly.

Working Conditions & Career Path

McDonald’s offers a fast‑moving, high‑energy environment that supports growth into roles with greater responsibility. Staff often progress to management or franchise positions, and the company is recognised for its commitment to inclusivity, integrity and community.