Customer Care Agent - Birmingham, West Midlands

Perk; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel management company is looking for a Customer Care Agent in Birmingham. The role focuses on enhancing the experience of business travelers through customer support via phone, chat, and email. Ideal candidates are self-motivated, have great communication skills, and possess experience in a customer-facing role. The position offers a competitive compensation package, generous leave, and additional benefits including healthcare, a pension plan, and opportunities for personal development.

Benefits

Competitive compensation package

25 days annual leave plus bank holidays

Company Pension Plan

Private medical insurance

Life insurance

Income Protection + Wellbeing App

Access to voluntary dental insurance

Discounts on gym memberships

Parental leave: 12 to 16 weeks

Work from anywhere allowance: 20 working days

Qualifications

• Native or fluent level of English.
• Experience in a customer facing role.
• Experience supporting customers via email, live chat, and phone.

Responsibilities

• Support and engage with customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail.
• Exceed customer expectations when managing bookings.

Skills

Great communication skills

Self-motivation

Proficient with technology

Problem-solving

Performance-driven

Job description

Job Details

Customer Care Agent - Birmingham, West Midlands

About Us

TravelPerk is a global travel and expense management platform. Its all‑in‑one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry‑leading travel inventory alongside powerful management features, 24/7 customer support, state‑of‑the‑art technology, and consumer‑grade design. Founded in and headquartered in Barcelona, we’ve grown to over 1, people across Europe and North America. In we became a ‘unicorn’ and in ,we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management. We’ve been winning awards too. Since , we’ve been voted one of thebest places to work, one of thefastest-growing apps and tech companies,and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

About the Role

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7‑Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What you will do

• Be a role model and a trusted advisor by showcasing TravelPerk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and act as their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
• Stay up‑to‑date with new features and product launches in TravelPerk – there are lots so be prepared for some serious innovation!

Role Requirements

• Native or fluent level of English.
• Experience in a customer facing role whether that be retail or call centre environment.
• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics – specifically with a focus on quality are also a benefit.

Key Qualifications

• Great communication skills, fluency in English – both written and spoken is essential.
• Self‑motivation, a constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
• Proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
• Great problem solvers.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
• Embod amb Our values, add to our company culture and are passionate about travel.
• Comfortable with an office based environment and have shift flexibility.

Benefits

• 💰 Competitive compensation package, including equity options in TravelPerk.
• 🌴 25 days annual leave plus bank holidays.
• 💼 Company Pension Plan with Aviva.
• 💊 Private medical insurance from Bupa.
• 🙌 Life insurance with Zurich.
• 🧘 Income Protection + Wellbeing App with Unum.
• 🦷 Access to voluntary dental insurance through Bupa.
• 🚲 Tax‑efficient schemes such as Cycle2Work & electric car leasing via Octopus.
• 💪 Discounts on 12‑month gym memberships with GymFlex.
• 💙 Spring Health – get access to 12x therapy & 12x coaching sessions per year; a mental health support tool with access to therapists year round.
• 🎟️ Access to a wide variety of discounts and rewards.
• 🥳 Unforgettable TravelPerk events, including our spectacular annual summer party.
• 👶 Parental leave: 12 to 16 weeks, based on eligibility factors.
• 🫶 16 paid hours per year to volunteer for a cause of your choice.
• 🌎 ‘Work from anywhere’ in the world allowance of 20 working days per year.

Working Hours & Conditions

• Office based in our Birmingham City Centre office.
• 5 days / week.
• Working hours are on a rotational basis between 8am – 7pm.
• Weekly working hours will be 37.5.
• You will be required to work 1 weekend in every 7 weeks.

How We Work

Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL‑first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace. At TravelPerk, we prioritise experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials. TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that.

We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.