Customer Care Agent

Cameo Consultancy; Banbury; Hybrid; GBP 25,000; Full time

Job summary

A customer service consultancy in Banbury is seeking a Customer Care Agent for a 6-month contract starting February. You will handle inbound queries in a fast-paced environment, focusing on customer satisfaction. Ideal candidates should have strong communication skills and experience in customer service, especially in a call centre setting. Benefits include a hybrid working model and a supportive team culture, with a starting salary of up to £25,000 per annum plus additional perks.

Benefits

Pension

Health plan

Critical illness cover

Sick pay

Staff discounts

32 days holiday including bank holidays

Qualifications

• Strong customer service experience in a fast-paced environment.
• Resilience and emotional intelligence to handle difficult conversations.
• Ability to stay organized and juggle multiple priorities.

Responsibilities

• Manage inbound customer queries by phone and email.
• Accurately process orders, payments, returns, and repair requests.
• Resolve customer complaints with accountability and empathy.
• Liaise with logistics providers and internal teams for timely resolutions.

Skills

customer service

call centre

order processing

problem solving

Tools

SAP

Google Workspace

Job description

We have only the best roles at Cameo Consultancy

Salary: Up to £25000 per annum + great benefits

• Reference: J6953_1767965653
• Job Type: Permanent
• Location: Banbury, Oxfordshire
• Skills: customer service, call centre, order processing, problem solving
• Industry: Call Centre and Customer Service

Customer Care Agent - 6 Month Contract

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure.

This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year.

This role is offered on an initial 6 month contract starting February. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs.

What you’ll be doing

• This is a fast paced, high volume customer environment, where quality and output both matter
• Handling inbound customer queries by phone and email across pre and after-sales
• Accurately processing orders, payments, returns and repair requests
• Managing pricing, product information, stock and delivery queries
• Owning complaints end-to-end- resolving issues with accountability and empathy
• Liaising with logistics providers and internal teams to ensure timely resolutions
• Raising credit notes, arranging repairs and handling warranty queries
• Keeping systems updated and working to clear SLAs and KPIs
• You’ll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding.

What we’re really looking for

• This role suits someone who isn’t fazed by challenge.
• Confident, clear communicator with strong customer service experience
• Resilient and emotionally intelligent able to handle difficult conversations
• Comfortable working at pace with a strong focus on output and accuracy
• Organised, detail-driven and able to juggle multiple priorities
• Confident using IT systems (SAP / Google Workspace experience is useful but not essential)
• If you’ve worked in contact centres, customer service, retail support or service operations, and you know what it’s like to perform when the pressure is on, you’ll feel at home here.

What’s in it for you

• Contract: 6 months (starting asap ideally February)
• Hours: Monday-Friday, 8:30am-5pm
• Holidays: 32 days (including bank holidays)
• Hybrid working: 2 days per week once fully trained
• Training: Structured onboarding programme
• Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts
• Workplace: Modern offices, strong culture, respected brand, supportive team

Birmingham, West Midlands

Newcastle upon Tyne, Tyne and Wear

Customer Service Administrator

Marketing Executive

£32000 - £37000
per annum + hybrid working, 25 days holiday and more

Banbury, Oxfordshire

Digital Marketing Executive

£32000 - £37000
per annum + bonus, 10% pension, hybrid working & more

Banbury, Oxfordshire

Marketing Executive

Up to £28000
per annum + bonus, hybrid working

Bicester, Oxfordshire

Biotech Sales Specialist

£40000 - £55000
per annum + 25% annual salary bonus, car/allowance

CRM Manager

Up to £55000
per annum + hybrid working, 26 days holiday

Banbury, Oxfordshire

Customer Service Coordinator (Life Science)

Up to £25000
per annum + training and progression

Birmingham, West Midlands

Up to £30000
per annum + excellent commission opporttunities

Senior Business Development Manager

Banbury, Oxfordshire

Business Development Executive

Up to £30000
per annum + excellent commission opportunities

Banbury, Oxfordshire

Content Marketing Executive