Customer Care Advisor - Construction

ZipRecruiter; London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A reputable construction company is seeking an experienced Customer Service Advisor to join their team in Nottingham. This permanent role offers a competitive salary of up to £33k, plus package, and emphasizes 5-star customer service. Candidates should possess excellent interpersonal skills and a strong background in customer service. This position also includes responsibilities such as managing customer queries and complaints effectively.

Benefits

Competitive salary

Bonus opportunity

Career progression

Qualifications

• Experience working within a customer service role.
• Excellent written and verbal communication skills.
• Strong understanding of customer service principles.

Responsibilities

• Provide 5-star customer service within the regional operational area.
• Manage all regional complaints efficiently.
• Administer Customer Care defects and monitor inquiries.
• Handle inbound customer calls and manage emails.

Skills

Customer service skills

IT literacy (Word, Excel, PowerPoint, Outlook)

Collaborative skills

Interpersonal skills

Job description

Job Description

Overview

The Role: Customer Service Advisor

Location: Nottingham

Salary: up to £33k plus package

Contract: Permanent

Industry: Construction and Housing

Linsco is working with a well-established and highly reputable construction company who are looking for an experienced Customer Relations Advisor to join their team on a permanent basis. This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

Responsibilities

• Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Collaborate with the regional team to collate information to provide informed, accurate and detailed responses to all customer complaints.
• Support continuous drive to deliver 5* customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
• Administer and manage all regional complaints in an efficient and timely manner, ensuring compliance; provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings; escalate serious concerns promptly.
• Action and issue all Customer Care defects received through the maintaining service level agreements; monitor and respond to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Provide support to the regional team for all customer queries; answer inbound customer calls with responses aligned to SLAs; manage voicemail messages.
• Efficient management of the Customer Care email inbox; manage the customer relationship post-legal completion, contacting customers to understand their journey and experience, providing feedback to regional teams, and driving Customer First throughout.
• Support the region in delivering a 5* satisfaction score; handle all complaints in line with NHQC & Consumer Code requirements; act as a brand ambassador with excellent customer service skills.
• Collaborate with the wider Customer Care team and onsite construction team; continually strive to improve service and personal performance.
• Provide accurate and reliable key customer service and business information; maintain excellent customer relationship management skills in online and face-to-face settings.
• Demonstrate IT literacy, especially in Microsoft packages (Word/Excel/PowerPoint/Outlook) and experience in a customer service role.
• Show strong collaborative, team-working and interpersonal skills; understand the financial implications of build methods and sequences; possess extensive product, NHQC and Customer Service experience is preferable.

Qualifications

• Excellent customer service communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Experience working within a customer service role in a construction or related environment is desirable.
• IT literate with proficiency in Microsoft Office.

Application & Equal Opportunity

Please apply with an updated CV and we will be in touch with suitable candidates. Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances.

All applications will be dealt with in the strictest confidence.

If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.