Customer Care Advisor at Methven

GWA Group; Golborne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading supplier in the bathroom and kitchen industry is seeking a Customer Care Advisor to provide a superior experience to customers. This role involves handling orders and queries, while developing product knowledge to offer technical support. Ideal candidates will have customer service experience, strong communication skills, and an ambition to learn. The position offers 25 days annual leave, health care benefits, and a salary sacrifice pension scheme.

Benefits

25 days annual leave

8 bank holidays

Salary Sacrifice Pension scheme

Health Care Cash Plan

Cycle Scheme

Life assurance

Critical Illness

Income Protection

Great Rewards

Qualifications

• Experience working in a customer facing role.
• Ability to clearly communicate verbally and through email.
• Desire to develop knowledge and skills.
• Complaints handling experience.
• Good listening skills.

Responsibilities

• Provide a superior experience to internal and external customers.
• Handle various types of orders, enquiries, queries, and discrepancies.
• Develop knowledge of products to offer technical support.

Skills

Customer service experience

Verbal communication

Email communication

Complaints handling

IT literate

Listening skills

Adaptability

Ambition to learn

Plumbing knowledge

Job description

About Us

Over the years we have learned how to harness the power of water to cleanse, calm, refresh and invigorate. It’s this expertise combined with our passion for design and innovation that fuels our ongoing mission to create amazing water experiences.

Scottish born, George Methven founded Methven in 1886 in Dunedin, New Zealand. Today Methven is world renowned for beautifully designed, award winning showers, taps and valves.

GWA Group are a leading Australian supplier, operating in the bathroom and kitchen industry with a strategic focus on superior solutions for water. Back in April 2019, GWA Group acquired Methven who are now looking to expand into other areas of the bathroom market.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Our success is driven by a team that share a passion to make life better by creating superior solutions for water, our planet’s most precious resource.

Feel Inspired? Then this may be the opportunity for you!

An Introduction to Methven UK by George Clarke (Click Here)

About this role

As Customer Care Advisor your sole aim will be to provide a superior experience to internal and external customers alike.

The role will involve dealing in a professional and timely manner with various types of orders, enquiries, queries and discrepancies received via all forms of media. Within this role you will develop your knowledge of our products to offer technical support to our customer - all whilst working within a busy office environment.

You will also work in conjunction with other departments to support and improve the function of the business.

• Experience working in a customer facing role
• Be able to clearly communicate verbally and through email
• Have a desire to develop knowledge and skills
• Complaints handling experience
• IT literate
• Good listening skills
• Adaptable with good level of stress tolerance
• Ambition to learn
• (Plumbing knowledge would be advantageous but not necessary)

• 25 days annual leave per year.
• 8 bank holidays
• Salary Sacrifice Pension scheme at 4% employer contribution.
• Health Care Cash Plan
• Cycle Scheme
• Life assurance
• Critical Illness
• Income Protection
• Great Rewards (Cashback, Money Off Platform)

Working Hours:

Monday - Thursday
8:30am - 5pm

Friday
8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!