Customer Care Advisor

NHS BLOOD AND TRANSPLANT; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

A national health service organization in Liverpool is seeking an efficient administrator for the Tissue Services team. You will oversee the selection and dispatch of tissues, ensuring timely and compliant delivery for the hospitals' life-saving needs. An ideal candidate will possess confident communication skills, a good knowledge of office software, and organisational skills with records. This role offers an opportunity to contribute to the NHS in a meaningful way.

Benefits

Join a team making a genuine difference

Contribution to vital health services

Qualifications

• Confident communication skills in person and in writing.
• Good working knowledge of Word, PowerPoint, and Excel.
• Organisational skills to keep accurate records.

Responsibilities

• Overseeing and organising the selection and dispatch of tissues.
• Handling product orders and dispatch.
• Dealing with complaints and providing advice.
• Maintaining the Customer Relationship Management (CRM) database.

Skills

Confident communication skills

Knowledge of Word, PowerPoint, and Excel

Organisational skills

Good with figures

Education

NVQ level II (or equivalent)

Job description

Overview

Your job would be to provide a highly professional and efficient administration service to the Tissue Services team, helping to make sure that the department runs smoothly. It is a very important role as you will be overseeing and organising the selection and dispatch of tissues, on time, day in day out – these are the products that hospitals nationally need to carry out their life‑saving work.

Responsibilities

• Order receipt
• Product dispatch
• Complaint handling
• Invoicing and legislative advice and guidance
• Internal and external audit
• Operating and upkeeping of the Customer Relationship Management (CRM) database along with other systems integral to the running of the department
• Understanding the regulatory requirements related to Tissue products (Human Tissue Authority) in order to provide technical advice to customers in relation to tissue storage, tissue preparation and licensing requirements as per training provided and information manuals
• Implementation of National systems – following training, using the information manuals provided, you will provide advice to customers in relation to tissue storage, tissue preparation and licensing requirements

Qualifications and Experience

Alongside confident communication skills, both in person and in writing, you’ll need a good working knowledge of Word, PowerPoint and Excel and the organisational skills to keep accurate records. Good with figures and educated to at least NVQ level II (or equivalent), you’ll call on your knowledge and all‑round experience of office procedures and equipment to really make this role your own.

Benefits

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary – donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values guide and inspire everything we do, and by being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too.