Customer Care Advisor

Go Traffic Management Limited; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service provider in the United Kingdom is looking for a Customer Care Advisor to manage customer and client enquiries responsibly. This role involves ensuring excellent customer satisfaction, resolving complaints effectively, and maintaining accurate databases. The ideal candidate will have a customer service background and be IT literate, with experience in the utilities sector being a plus. A full benefits package is offered along with a competitive salary.

Benefits

Competitive salary

Full benefits package

Qualifications

• Experience of working within the Utilities sector is desired but not essential.
• IT and system literate.
• Able to work in an organised manner to meet important deadlines.

Responsibilities

• Ensure highest level of customer service is achieved.
• Manage client and customer operational requirements professionally.
• Maintain and update customer databases thoroughly.
• Resolve customer complaints within given timescales.

Skills

Customer service background

IT and system literate

Organised manner

Job description

Customer Care Advisor

Department: United Utilities

Employment Type: Full Time

Location: Lingley Mere, Warrington

Reporting To: Gwynneth Byrne

Compensation: £28,000 / year

Description

As a Customer Service Advisor, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

We are looking for someone to:

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Skills, Knowledge & Expertise

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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