Customer Care Advisor

Farr Associates Recruitment limited; Dudley Hill; Hybrid; GBP 24,000; Full time

Job summary

A customer service recruitment agency in Dudley Hill is seeking a Customer Care Advisor. This role involves supporting customers through the claims process and providing excellent customer service. Candidates should have experience in customer service and a confident telephone manner. The position offers a salary of £23,810 plus overtime, with hybrid working available after training. Comprehensive benefits include 25 days holiday, private healthcare, and discounts on gym memberships.

Benefits

25 days base holiday

Up to 10 additional holiday days

Discounts on gym membership

Free flu vouchers

Excellent pension match benefits

Private healthcare

Cycle to work scheme

Free parking onsite

Qualifications

• Experience in customer service or telephone-based roles.
• Confident telephone manner and positive attitude.
• Ability to engage with customers effectively.

Responsibilities

• Support customers through the claims process.
• Update customer records accurately.
• Provide full customer support and advise on next steps.

Skills

Customer service skills

Problem-solving

Professional and personable manner

Ability to work under pressure

Job description

Customer Care Advisor

£23,810 plus overtime opportunity

January 5th 2026 start date available.

New Positions due to expansion and demand for customer service teams.

Bradford

Hybrid available or full-time office.

My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.

They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.

This Insurance company are part of an International Group and offer a 12-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4 Weeks classroom training then 8 weeks live with a buddy to coach you through. The hours for the first 12 weeks are 09.00 – 17.00 fully office based. Hybrid can commence after this 12 week training period.

Monday to Friday – no early or late nights with the occasional one in six Saturday eventually required once every 6 weeks for 4 hours – which is paid overtime.

Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15

• Eventually they will need you to accommodate one in six Saturday mornings only – 09.00 – 12.00 paid at time and a half.

Working in a smaller team of customer service professionals with all levels of customer support exposure and having the support of 12 administrators.

Alongside you will be supporting the technical team of engineers which is a larger team of around 40.

The company are looking to welcome people into the business that are looking for an office-based customer support role.

I would welcome someone that has a wealth of customer service or telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.

You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.

Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers

Key requirements for the role

• You will need to have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements.
• Fact find and transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately.
• Advise customers with the next stage process and update any compliant administration.
• Guide clients through the claims process on the portal.
• Deliver excellent customer support under pressure and have the ability to problem solve.

Superb Benefits Available

• 25 days base holiday (plus bank holidays) with the option to buy 5 more or carry them over
• Up to 10 additional holiday days on top of your allowance
• Discounts on products and gym membership discounts through Gym Flex
• Free flu vouchers in winter, Christmas voucher, and free eye tests every 2 years
• Cycle to work scheme and a £625 bonus for referring a friend
• Excellent pension match benefits and private healthcare with Bupa
• Discounts at local retail outlets and opportunities to win tickets to events
• Free parking onsite

For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.

I have immediate interviews available and look forward to receiving your application, thank you for taking the time to apply.

Lisa

Farr Associates.

Recruitment Specialist