Customer Care Account Manager

Acorn by Synergie; Yeovil; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking a Customer Care Account Manager. This role is centered around customer engagement and relationship building, with opportunities for professional growth and qualifications. The ideal candidate will be ambitious and eager to learn, contributing to a supportive team environment. The role offers competitive salary and benefits including healthcare cash plan and additional holidays.

Benefits

22 days holiday, increasing to 27 with service

Company-paid healthcare cash plan

Company-funded CII qualification

Cycle-to-work scheme

Gym membership discounts

Employee discounts on insurance products

Qualifications

• Enjoy interacting with people and building relationships.
• Willing to learn and develop through industry qualifications and internal programmes.

Responsibilities

• Engage with customers to provide excellent service.
• Build strong, long-lasting customer relationships.
• Identify cross-selling and up-selling opportunities.

Skills

Customer service experience

Strong problem-solving skills

Ambitious and motivated

Job description

Customer Care Account Manager

Acorn by Synergie is recruiting a Customer Account Manager for a forward‑thinking financial services organisation. The role focuses on putting the customer first while supporting cross‑selling and up‑selling opportunities. This is an excellent opportunity for someone looking to build a long‑term career in financial services, with full training and the chance to gain a nationally recognised degree.

Hours & Salary

Monday – Friday, 08:30 am – 5 pm. Every other Saturday, 9 am – 12 pm. Salary: £28,000 per annum initially, with increases as CII qualifications are achieved.

Key Responsibilities

• Engage with customers to provide excellent service and advice
• Build strong, long‑lasting customer relationships
• Identify cross‑selling and up‑selling opportunities while prioritising the customer journey
• Work towards gaining a company‑funded CII professional qualification
• Participate in workshops, coaching, and on‑the‑job training

About You

• Enjoy interacting with people and building relationships
• Strong problem‑solving skills
• Experience in customer service, administration, or hospitality is desirable but not essential
• Ambitious, motivated, and eager to progress within the company
• Willing to learn and develop through industry qualifications and internal programmes

Benefits

• 22 days holiday, increasing to 27 days with service (plus bank holidays)
• Access to a company‑paid healthcare cash plan
• Company‑funded CII qualification
• Cycle‑to‑work scheme and gym membership discounts
• Flexible benefits including critical illness cover, private medical insurance, and income protection
• Access to high‑street retailer discounts via reward and recognition platform
• Employee Assistance Programme (EAP)
• Employee discounts on a range of insurance products

Apply Now

If you're ambitious, customer‑focused, and ready to start your career in financial services, apply today to join this supportive and growing team.

Acorn by Synergie acts as an employment agency for permanent recruitment.