Customer Assistant Stewartstown Road

Lidl; Belfast; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Northern Ireland seeks a Customer Assistant to enhance the shopping experience for customers. The role involves daily interactions, maintaining store hygiene, and ensuring product availability. Candidates should have excellent customer service skills and a positive attitude. Various shift patterns are available, with pay increases based on performance over three years. Comprehensive benefits including holiday leave, pension, and discounts are also provided.

Benefits

20 days holidays pro rata

Company pension

Career development opportunities

Health insurance discounts

Bike to Work Scheme

Mobile and broadband discounts

Qualifications

• Excellent customer service skills and a can-do attitude.
• Willingness to go the extra mile for customers.
• Reliable and responsible work ethic.

Responsibilities

• Interact with customers in a friendly manner.
• Maintain cleanliness and hygiene standards in the store.
• Assist with stock counts and manage waste.

Skills

Customer service skills

Team player

Can-do attitude

Job description

Summary

From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.

Customer obsessed high energy and love learning every day

If that sounds like you earn 450 per week as a Customer Assistant on our standard 30 hour contract.

Youll work across different shift times on varied tasks and with different colleagues.

What does a normal day

• as a Customer Assistant look like (
• theres no such thing as normal in retail but weve tried our best!

As a Customer Assistant you are required to sell alcohol therefore you must be 18 or over to work in our store.

Shift Patterns

Morning shift

Starting at 5am or 6am with your team youll be getting our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!

Middle shift

Starting mid-morning or early afternoon youll make sure our stores are spotlessly clean well presented and our products remain fresh all while helping customers with queries on the shop floor and working on tills to minimise till queues

Late shift

From your start time in the afternoon youll make sure our customers experience is top class by serving them with a smile while on the tills restocking missing items and getting the store ready for the next day

What you’ll do

• Interacting with the customer in a pleasant friendly and helpful manner
• Ensuring stock loss controls are followed in all areas of the store
• Maintaining store and external cleanliness and hygiene standards
• Following freshness and rotation principles
• Ensuring all waste is managed correctly
• Assisting in the stock count process

What you’ll need

• A can-do attitude and excellent customer service skills
• The willingness to go the extra mile for our customers
• To be responsible and reliable
• To enjoy working in a fast-paced varied environment
• A good team player
• Preferably previous experience in a customer facing role but this is not essential provided you have the right attitude

What you’ll receive

• 15.10 rising to 17.40 per hour after 3 years (supplementary pay outlined below)
• Unsocial hours worked (12am to 7am)
• 20 days holidays per annum pro rata
• Company pension
• Genuine opportunities for career development
• Individuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going development
• Circle K and Private Health Insurance discounts available for all employees
• Bike to Work Scheme
• Mobile and broadband discounts with Three network
• Maternity & Paternity Leave top up Marriage Leave Employee Assistance Programme

Year 1

Basic Rate 15.10

18.88 (Unsocial Hours)

22.65 (Overtime / Sundays)

30.20 (Bank Holiday)

Year 2

Basic Rate 15.70

19.63 (Unsocial Hours)

23.55 (Overtime / Sundays)

31.40 (Bank Holiday)

Year 3

Basic Rate 16.40

20.50 (Unsocial Hours)

24.60 (Overtime / Sundays)

32.80 (Bank Holiday)

Year 4

Basic Rate 17.40

21.75 (Unsocial Hours)

26.10 (Overtime / Sundays)

34.80 (Bank Holiday)

Lidl is an equal opportunities employer. If you have any particular requirements we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender civil status family status sexual orientation age disability race religious belief political opinion or membership of the traveller community.

Key Skills

EAM,Electrical Controls,Cyber Security,Business Administration,Corporate Marketing

Employment Type

Hourly

Experience

years

Vacancy

1