Customer Assistant - Online

Morrisons; London; On-site; GBP 21,000 - 24,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Assistant for a full-time role in their Online team. Responsibilities include picking and packing orders, using technology to manage deliveries, and supporting store operations. Ideal candidates are customer-focused, enjoy being active, and can work well in a busy environment. Apply now to join a company that values quality and customer satisfaction.

Qualifications

• Passionate about putting customers first.
• Able to work in a structured environment.
• Must be over the school leaver age.

Responsibilities

• Pick and pack customer orders for delivery or collection.
• Use in-store technology to manage orders and products.
• Support Replenishment and Customer Service as needed.

Skills

Helpful and friendly approach

Enjoys staying active

Works well in a busy environment

Comfortable using equipment safely

Enjoys helping customers

Job description

Overview

Morrisons – Customer Assistant - Online, Chingford, East London. This is a permanent, full-time role in our Online team. You will be picking and packing customer orders for delivery or collection. Work in a fast-paced, structured environment with clear routines and timed activities to help keep everything running smoothly, so customers get what they need when they need it. You’ll use in-store tech to accept orders, locate the right products, and prepare them to go quickly and carefully. You may also support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

Responsibilities

• Pick and pack customer orders for delivery or collection
• Use in-store technology to accept orders, locate products, and prepare them for dispatch
• Work in a fast-paced, structured environment with clear routines and timed activities
• Support other areas of the store, including Replenishment and Customer Service, as required

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Key attributes include:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Enjoys helping customers and resolving queries

Please note: We recruit individuals who are over the school leaver age. Some roles require you to be over 18 due to health and safety.

What happens next?

Click apply to join our team — it only takes a couple of minutes. We’ll be in touch soon, so please monitor your phone and emails. If you require any support with completing your online application or adjustments at the interview stage, contact us and you’ll be given a local point of contact who can support you.

About us

We love providing our customers with a great shopping experience. We are one of the UK's largest supermarkets, serving over 11 million customers every week with value, quality and freshness. We have lots of opportunities for you to play your part as a Foodmaker and Shopkeeper, and we’d love to meet you.

Note: This role description has been refined for clarity and consistency. All content retains the original meaning and intent.