Customer Assistant - Online

Morrisons; Falkirk; On-site; GBP 20,000 - 25,000; Full time

Job summary

A large UK supermarket is seeking friendly, customer-focused individuals to join their Online team in Falkirk. You'll be responsible for picking and packing customer orders in a fast-paced environment, ensuring efficiency and accuracy. Additionally, you'll have flexible shift patterns and numerous perks, including discounts and career progression opportunities.

Benefits

Fully flexible shift patterns

Six weeks holiday

15% discount from day one

Career progression and development opportunities

Competitive pension and life assurance

Healthcare/Well-being benefits

Family-friendly policies

Qualifications

• Passionate about putting customers first.
• Enjoys staying active and being hands-on.

Responsibilities

• Pick and pack customer orders for delivery or collection.
• Use in-store technology to accept orders, locate products, and prepare them accurately.

Skills

Helpful and friendly approach

Ability to work in a busy environment

Comfortable using equipment safely

Job description

Overview

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly to make sure our customers can get what they need, when they need it. You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers. You’ll also have the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

Responsibilities

• Pick and pack customer orders for delivery or collection.
• Use in-store technology to accept orders, locate products, and prepare them accurately and efficiently.
• Support other parts of the store, including Replenishment and Customer Service, as needed.

What we offer (Perks)

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores from day one
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in-store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• Morrisons MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leaver’s age please visit the following resource. Some of our roles require you to be over 18 due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes. We’ll be in touch soon, so keep an eye on your phone and emails. If you have questions about the role or application process, visit our FAQs page for answers to the most common queries.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else. We are one of the UK’s largest supermarkets, providing great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. We’ve lots of opportunities for you to play your part, whether you want to make the freshest food or serve our customers. We’re Foodmakers and Shopkeepers and together, we make Morrisons. What we make, makes us who we are.