Customer Assistant

Marks and Spencer; Ipswich; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading retail company in Ipswich is seeking a Customer Assistant for their Bakery section. The ideal candidate will deliver exceptional service while managing fresh produce. Responsibilities include serving customers promptly, maintaining store cleanliness, and ensuring product availability. The role demands excellent customer service, attention to detail, and the ability to work under pressure. Join a team committed to exceeding customer expectations while enjoying a dynamic work environment.

Qualifications

• Passion for food and providing excellent service.
• Ability to manage demand and work under pressure.
• Willingness to adapt to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and well-stocked.
• Engage proactively with customers to understand their needs.
• Monitor daily sales targets and prioritize tasks.

Skills

High levels of customer service

Attention to detail

Strong communication skills

Digital capability

Job description

Overview

All the details

Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.

You'll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift - delivering hot bread, fresh perspectives, and fast, five-star service to our customers.

At M&S, our customers don't wait. You'll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.

You'll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You'll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours. Being a team player is crucial, working closely with others while maintaining fast, high-quality output. Flexibility is vital, adapting to the rhythm of the store and embracing each shift with determination. This is a tough, fast-paced role - but one where you'll see the impact of your work, every single day.

Work Pattern

• Week 1: Sunday 07:00-15:00; Tuesday 13:00-18:00; Wednesday 13:00-18:00; Thursday 12:15-18:00; Friday 10:00-18:00
• Week 2: Monday 13:00-18:00; Tuesday 13:00-18:00; Wednesday 12:15-18:00; Friday 10:00-18:00; Saturday 10:00-18:00

Under 18 disclaimer

This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.