Customer Assistant - Hot Counter (Late Night/Part Time) - Cannock Orbital

Marks and Spencer; Cannock; On-site; Part time

Job summary

A leading UK retailer in Cannock is seeking a Customer Assistant for their Hot Food counters. The role requires passionate individuals committed to delivering excellent customer service and engaging with customers. Flexibility and digital confidence are essential. Join this exciting environment to make an impact on customer experience!

Qualifications

• Must be 18 years of age or older.
• Ability to deliver excellent customer service consistently.
• Flexible and adaptable to changing situations.

Responsibilities

• Serve customers efficiently at service points.
• Keep the store clean and stocked.
• Monitor daily sales targets and promotions.
• Engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Job description

All the details

The working pattern will be discussed at Interview due to multiple available vacancies.

There are a range of contracts from 12 hours per week to 37.5 hours per week.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant on our exciting new Hot Food counters, where you\'ll serve delicious, freshly prepared hot food to our customers in our larger stores. We\'re seeking passionate individuals who take pride in providing excellent customer service and have a love for food.

You\'ll be a brand ambassador, engaging with customers and recommending hot food options. Your remarkable service will ensure they feel valued, and leave satisfied every time they visit.

At M&S, our customers don\'t wait. You\'ll be ready to roll up your sleeves, handle hot food safely, and go above and beyond to deliver quality service every day.

Being digitally confident is essential. You\'ll use our in-store tools to process orders efficiently, ensuring customers get the food they want, when they want it.

Being a team player is crucial. You\'ll work with your colleagues to maintain high standards on the hot food counters, supporting the overall operation and creating a great inclusive store environment.

Flexibility is also vital. You should be confident to work across different areas of the food service, adapting to the fast-paced and ever-changing demands of the hot food counter.

Are you ready for it? Take your marks and get ready to apply.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

Serve our customers efficiently, both on the shop floor and at service points

Keep the store clean and tidy, ensuring that our shelves are always stocked with product

Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities

Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

Build expert product knowledge to sell and recommend our products and services

We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

High levels of customer service

Committed to delivering excellent work with great attention to detail

Open to and acts upon feedback, asking for this regularly

Takes accountability for planning and managing own workload efficiently

Strong communication skills

Adaptable to changing situations

Builds positive relationships by being a good listener

Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.