Customer Assistant - Fashion, Home & Beauty - Taunton

MARKS&SPENCER; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Taunton is seeking a Customer Assistant for their Clothing & Home section. The role requires a passion for customer service, adaptability, and a digital-savvy approach to enhance the shopping experience. Responsibilities include serving customers, keeping the store organized, and engaging with shoppers to meet their needs. Join a team committed to inclusivity and excellence in retail service.

Qualifications

• Passionate and fashion-forward individuals needed.
• Ability to adapt to changing situations and customer needs.
• Openness to feedback and personal accountability for workload.

Responsibilities

• Serve our customers efficiently on the shop floor.
• Monitor and deliver on daily sales targets and priorities.
• Proactively engage with customers to understand their needs.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Overview

Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll champion our stylish products, on-trend designs, and exceptional customer service. We are looking for passionate and fashion-forward individuals who are excited to dress the nation. You will be a brand ambassador ready to recommend our newest fashion items, and through remarkable service make sure customers feel valued every time they shop with us.

You'll be a brand ambassador who uses digital tools to enhance the customer experience and ensure customers get the products they want when they need them.

Key shifts include being digitally confident, efficient, a team player, and flexible to work across different areas of the store to adapt to the retail environment.

Saturday: 9:30 - 18:30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks, championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring shelves are stocked with product
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
• Build expert product knowledge to sell and recommend our products and services
• Receive training to utilise digital tools and communication channels to deliver for the customer

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for it regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Buil ds positive relationships by being a good listener
• Good level of digital capability

Everyone's Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We are revolutionising how we work and offering exciting opportunities. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.