Customer Assistant - Fashion, Home & Beauty - Basingstoke

Marks and Spencer; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retailer is seeking a Customer Assistant in Basingstoke. The role involves delivering exceptional service, maintaining store standards, and engaging with customers to anticipate their needs. The ideal candidate is adaptable, attentive to detail, and equipped with strong communication skills. This position is part-time with specific working hours, promoting a welcoming and inclusive work environment.

Qualifications

• Passionate and fashion-forward individuals needed.
• Ability to work effectively across various areas.
• Commitment to delivering excellent work with great attention to detail.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and ensure shelves are stocked.
• Build expert product knowledge to recommend products.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Attention to detail

Job description

Overview

Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

Work Pattern: Tuesday 06:00-10:00; Thursday 06:00-10:00; Saturday 06:00-10:00

Responsibilities

• At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

What You\'ll Do

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.