Customer Assistant - Cafe - Truro Lemon Quay

Marks and Spencer; Truro; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Cafe Customer Assistant in Truro to provide exceptional customer service in the café. The ideal candidate will have a passion for food trends and a friendly demeanor. Responsibilities include promoting menu items and maintaining cleanliness. Flexibility and teamwork are vital, and applicants should be comfortable using digital tools. This part-time position offers an engaging work environment.

Qualifications

• Passion for food and drink trends.
• Ability to use digital menus and devices.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver excellent customer service at the café.
• Promote and recommend menu items.
• Maintain cleanliness and presentation standards.
• Adapt to various store areas as needed.

Skills

Customer service skills

Product knowledge

Digital tool proficiency

Flexibility

Team collaboration

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Sun 11.00 - 15.00
Weds 11.00 - 15.00
Thurs 11.00 - 15.00

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our food and drink offerings, offers, and services. We're seeking passionate individuals who are knowledgeable about the latest food and drink trends and eager to share this knowledge with our customers.

You'll be a brand ambassador, recommending and promoting our café menu. Through excellent service, you'll ensure our customers feel valued every time they shop with us.

Being digitally confident is essential. You'll use digital tools like digital menus and in-store devices to enhance the customer experience and ensure they get the products they want, when they need them.

Efficiency and effectiveness are key. You'll work hard to prevent wait times while maintaining high standards of food safety and hygiene. Be prepared to roll up your sleeves and go above and beyond daily.

Being a team player is crucial. You'll create a welcoming café environment, supporting and respecting colleagues and customers daily.

Flexibility is vital. You should be confident working across various store areas, adapting seamlessly to changing demands.

Are you ready? Take your marks and apply.

Purpose

• Deliver a great shopping experience, prioritizing customers above tasks
• Champion new ways of working with an open mindset and positive attitude
• Complete tasks to uphold 'best in town' standards
• Serve and sell effectively across all channels
• Represent the voice of our customers to help us improve

Key Accountabilities

• Serve customers efficiently and brilliantly on the shop floor and at service points
• Maintain presentation standards, product availability, and store cleanliness
• Utilize digital tools and communication channels effectively
• Share customer and colleague feedback for continuous improvement
• Support colleagues by sharing knowledge and experience
• Own personal learning and development through digital resources
• Know daily sales targets, priorities, promotions, and opportunities
• Have strong product knowledge to recommend and sell products
• Engage proactively with customers to understand needs and make recommendations
• Align with store priorities and individual roles
• Complete tasks efficiently following SOPs
• Minimize waste and costs through good practices
• Follow safe and legal working practices

Key Capabilities

• Understand M&S operations, strategy, and role
• Deliver high-quality work swiftly with attention to detail
• Act on feedback and seek improvement
• Set personal performance objectives aligned with business goals
• Manage work efficiently to meet objectives
• Question the status quo to foster improvement
• Communicate clearly and effectively
• Manage reactions and share perspectives constructively
• Adapt well to change and challenges
• Build positive relationships through good listening and connection

Technical Skills/Experience

• Contribute to store sales and control costs
• Work across store areas efficiently
• Possess comprehensive knowledge of shopping channels
• Maintain good product and service knowledge
• Stay updated on commercial operations and basics
• Use digital tools effectively
• Identify customer needs and sales opportunities
• Adapt to change smoothly
• Understand VM principles

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG