Customer Assistant - Beauty Advisor - Bristol Cabot Circus

MARKS&SPENCER; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Bristol is seeking a Customer Assistant in Beauty to provide exceptional service and promote beauty products. The role requires strong communication skills, digital confidence, and adaptability to enhance the shopping experience. Join a dynamic team where customer needs come first.

Qualifications

• Must be digitally confident, using tools to enhance customer experience.
• Committed to delivering excellent work with attention to detail.
• Open to feedback and adaptable to changing situations.

Responsibilities

• Serve customers efficiently on the shop floor and at service points.
• Keep the store clean and ensure shelves are stocked.
• Engage with customers to understand their needs and provide recommendations.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Job description

Work Pattern

Week 1: Sunday 09:00-17:00; Monday 08:00-16:00; Wednesday 11:00-20:00; Thursday 08:00-16:00; Friday 08:00-16:00. Week 2: Monday 08:00-16:00; Tuesday 08:00-16:00; Wednesday 12:00-20:00; Friday 08:00-16:00; Saturday 08:00-16:00.

Overview

Join our team at M&S as a Customer Assistant in Beauty, where you\'ll become a champion of our luxurious beauty, makeup, and skincare products, offers, and third-party brands. We\'re seeking passionate individuals who take pride in their beauty knowledge and confidence with customers and are eager to share it every day. Your primary focus will be on providing remarkable service and selling, being the face of our brands and ensuring that our customers are made to feel special every time they visit our stores. You\'ll actively engage with them to understand their beauty needs, ensuring they have a seamless shopping experience.

• Be digitally confident: use our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure customers get the products they want when they need them.
• Deliver high standards: be a product expert, delivering to the highest standards in beauty consistently. Be ready to work hard and go above and beyond every day.
• Team player: create a great inclusive store environment, supporting and respecting colleagues and customers.
• Flexibility: work effectively across various areas of the store, adapting to changing demands of the retail environment.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that shelves are always stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for it regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Everyone\'s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.