Customer Assistant

Co-op Group; Oswestry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization in Oswestry is seeking a Customer Team Member to provide exceptional service and support to customers. You will be responsible for ensuring a great shopping experience while maintaining store safety and compliance. The ideal candidate will have strong people skills and the ability to work a flexible schedule. This part-time role offers competitive pay and a variety of benefits aimed at fostering your professional development.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contribution

Access to virtual healthcare services

31 days of holiday pro rata

Wagestream money management app

Full paid training

Cycle-to-work scheme

Qualifications

• Experience in customer service preferred.
• Ability to build relationships with customers and colleagues.
• Willingness to adapt to new situations and solve problems.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support team members to resolve issues.
• Ensure store compliance and safety.

Skills

Great people skills

Positive approach to change

Flexibility to work different shifts

Genuine care for customers

Job description

Customer Team Member
Location: The Cross, Gobowen, Oswestry, SY11 3JR
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Overview

We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service - you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store is safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What we look for

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream - a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Recruitment process and next steps

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.