Customer Assistant

RHR UK; Gillingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading grocery retailer in Gillingham is seeking a Customer Assistant to provide exceptional service and support in a fast-paced environment. You will assist customers, manage deliveries, and ensure the store is well-stocked and organized. The role offers a competitive hourly wage, flexible shifts, and a range of benefits including holiday pay, discounts, and opportunities for career advancement. Join us at this welcoming company where diversity and inclusion are valued.

Benefits

30-35 days holiday

10% in-store discount

Pension scheme

Enhanced family leave

Long service award

Qualifications

• Experience working in a fast-paced environment.
• Excellent customer service skills.
• Flexibility to start a shift early or finish late.
• Drive and passion to work hard.
• Positive approach to changing priorities.

Responsibilities

• Assist customers with their questions and requests.
• Efficiently work deliveries as they arrive in store.
• Keep bakery stocked with fresh goods.
• Maintain middle aisles of Non-Food products.
• Ensure the store is clean, tidy, and organised.

Skills

Customer service skills

Ability to work in a fast-paced environment

Flexibility

Positive attitude

Job description

What you'll do

Be a Lidl expert, helping our customers with their questions, queries and requests.

Efficiently work deliveries as they arrive in store.

Passionately provide excellent customer service.

Proactively keep the bakery topped up by baking fresh goods.

Expertly merchandise and maintain our middle aisles of Non‑Food products.

What you'll need

Experience working in a fast‑paced environment.

Excellent customer service skills.

Flexibility to start a shift early or finish late.

A positive approach to changing priorities.

Drive and passion to work hard and make your store a success

A smile on your face and a friendly manner to inspire your team and help our customers.

What you'll receive

30-35 days holiday (pro rata).

10% in-store discount.

Pension scheme.

Enhanced family leave.

Long service award.

Summary

£12.75‑£13.65 per hour | 30 hour contract | 30‑35 days holiday (pro rata) | 10% in-store discount | Pension scheme.

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.

Just like you.

As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.

In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well‑being and life outside of Lidl.

We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your retail role and champion you to succeed in your career here – you could even become a Freshness, Non‑Food or Bakery Specialist.

Plus, more of the perks you deserve

Youre Lidl like us. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.