Customer and Order Fulfilment Specialist (12 month FTC)

GE Aviation; Cheltenham; On-site; GBP 80,000 - 100,000; Full time

Job summary

An aerospace company in Cheltenham is seeking a Customer and Order Fulfilment Specialist for a full-time contract. The role involves managing customer purchase orders and ensuring smooth order processing. Qualifications include a Bachelor's degree, good communication skills, and strong attention to detail. This position also promotes flexible working arrangements and offers a comprehensive benefits plan.

Benefits

Pension

Bonus

Life Assurance

Group income protection

Private medical cover

Qualifications

• Bachelor's degree and/or equivalent knowledge and experience.
• Good material management experience is essential.
• Demonstrated ability to work cross-functionally and lead small teams.

Responsibilities

• Facilitate order management - process order intake.
• Collaborate with others to solve issues.
• Develop strong customer relationships.

Skills

Good material management experience

Good oral and written communication skills

Good interpersonal and negotiation skills

Attention to detail and accuracy

Strong customer mindset

Education

Bachelor's degree or equivalent knowledge

Tools

Excel

Job description

Overview

We are seeking a highly organised and detail-oriented Customer and Order Fulfilment Specialist to join our team on a 12 month full time contract. This role is responsible for managing customer purchase orders and ensuring seamless order processing and fulfilment.

GE Aerospace is a global leader in jet engines, components, and integrated systems for commercial, military, business, and general aviation. The Cheltenham facility specialises in advanced aircraft power distribution and avionics systems. It supports design, development, manufacturing, and aftermarket services for leading aerospace manufacturers in civilian and military sectors. Employees in Cheltenham collaborate on complex projects with international clients, contributing to the development of cutting-edge aircraft systems that shape the future of aviation.

Responsibilities

• Facilitate order management - process order intake, input into internal systems.
• Connect to customer portals and systems.
• May support forecasting, billing and collection activities.
• Key contact for customer inquiries, customer complaint resolution process.
• Work with Programs and Supply Chain to understand and communicate commitments and status to customers.
• Develop conceptual knowledge of professional discipline.
• May include support roles with specialised expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience.
• Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues.
• Develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications / Characteristics

• Bachelor's degree and/or equivalent knowledge and experience.
• Good material management experience.
• Good oral and written communication skills.
• Good interpersonal and negotiation skills.
• Demonstrated ability to work cross-functionally, influence others and lead small teams.
• High attention to detail and accuracy
• Strong customer mind set

Desired experience and skills

• Good analytical and organisational ability with strong demonstrated Excel skills
• Good knowledge of Lean methodology

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs:

• Pension
• Bonus
• Life Assurance
• Group income protection
• Private medical cover

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Compensation Grade: PB2

Relocation Assistance Provided: No