Customer Advisor - TradePoint

B&Q Limited; Yate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in the UK is seeking a part-time Customer Advisor for their TradePoint service. In this role, you will engage with trade members, recommend appropriate products, and support the team in delivering exceptional customer service. The position offers a competitive hourly wage, benefits such as wellness programs, an award-winning pension scheme, and opportunities for training and development in a flexible working environment. This role is crucial for fostering relationships with trade customers and maximizing their experience at TradePoint.

Benefits

Competitive salary

Award-winning pension scheme

Shopping discounts

Employee Assistance Programme

Colleague wellbeing benefits

Generous breaks

Qualifications

• Ability to adjust approach in different situations.
• Experience in building relationships with customers.
• Willingness to continuously develop skills through training.

Responsibilities

• Engage with TradePoint members to provide excellent service.
• Recommend products and services based on customer needs.
• Support team efforts through collaboration.

Skills

Great communication skills

Team work

Customer relationship building

Job description

Overview

Customer Advisor - TradePoint

Part time - 22.5 hours per week

Permanent Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £12.71 per hour

B&Q Yate

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.

What's the job?

The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.

What we need:

A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for a new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.