Customer Advisor

Boots Opticians; Windermere; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking a Customer Advisor in Windermere. You'll assist customers, provide excellent customer service, and maintain an inviting shop environment. This role offers full training, a competitive hourly rate starting at £12.40, and a range of flexible benefits including discounts and retirement plans. Join a supportive team dedicated to customer satisfaction.

Benefits

Generous employee discounts

Flexible benefits scheme

Access to 24/7 counselling support

Discretionary annual bonus

Qualifications

• Desire to help customers find the best products.
• Ability to excel in a dynamic environment.
• Excellent listening skills to understand customer needs.

Responsibilities

• Assist customers with their inquiries and provide great advice.
• Promote in-store offers and maintain a presentable shop.
• Work collaboratively with team members to enhance customer experiences.

Skills

Effective communication

Team collaboration

Customer service

Ability to work at pace

Job description

Overview

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain valuable experience, or you have experience with retail and you’re seeking a new challenge. This could be the start of a new career with us.

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

• Help our customers and put them at ease; listen to find out more about them, answer questions and give great advice on our products, recommend items they hadn’t considered, or offer a basket — it’s the little things that make a difference
• Get to know our in-store offers and schemes and promote them; the more information you can give customers, the better
• Help our stores run smoothly — ensure the right products are displayed on the shop floor, provide great service on tills, or help with stock in the stock rooms
• Work with other team members to provide a great shopping experience, keeping the store clean and presentable
• You will be provided with award-winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help customers find the best products for them

It would be great if you also have

Desirable skills or experience (not essential) include:

• Experience providing customer care and delivering great customer service

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards. Note: salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We aim to change for the better together.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. We are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Job Details

Business Area: Retail

Function: Store Colleagues

Hours per week: 7.5

Location: Windermere, Cumbria, UK