Customer Advisor

Stellantis &you; Kings Hill; On-site; GBP 39,000 - 47,000; Full time

Job summary

A leading automotive company is seeking a Customer Advisor in Maidstone, Kent. This role involves guiding customers through the aftersales journey, quoting and selling service plans, and ensuring customer satisfaction. Candidates must hold a full valid UK driving licence. Competitive salary of £42,000 per annum plus bonuses, with full-time hours and numerous employee benefits including a company car scheme, pension contributions, vacation days, and training opportunities.

Benefits

Company Car Scheme

Company Discounts

Pension: Employer contribution of up to 7%

Annual Holiday: 22 days (increases to 26) plus bank holidays

Reward Gateway: Access to 500+ discounts

Family-Friendly Policies

Employee Assistance Programme

Occupational Health

Personal Accident Insurance

Training Opportunities

Shared Incentive Plan

Health Cash Plan

Qualifications

• Full valid UK driving licence.

Responsibilities

• Quote & sell Service Plans to retain customers.
• Encourage customer satisfaction feedback via exit briefing & follow-up contact.
• Estimate repair costs and times.
• Resolve any concerns when repairs are suggested.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.
• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check.

Job description

Overview

This Customer Advisor role at Stellantis & You is a key member of our Aftersales team in Maidstone, Kent. You will act as the main point of contact for customers, guiding them through the Stellantis & You customer journey.

Location and Compensation

Location: Cuxton Rd, Maidstone ME15 9YF, United Kingdom

Salary: From £42,000 per annum, plus a competitive bonus OTE of up to £43,000. Hours: Full time, 37–40 hours per week. Contract: Permanent.

Responsibilities

• Process: Quote & sell Service Plans to retain customers.
• Encourage customer satisfaction feedback via exit briefing & follow‑up contact.
• Estimate repair costs and times.
• Resolve any concerns when repairs are suggested.
• Inform and update customers on progress or additional works needed.
• Prepare and explain invoices and take payments.
• Communicate clearly with customers & colleagues.
• Adopt new digital systems and processes as part of our digitalisation strategy.
• Propose and sell-up the additional work advised through the Vehicle Health Check.

Qualifications

• Full valid UK driving licence.

Benefits

• Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover.
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services.
• Pension: Employer contribution of up to 7%.
• Annual Holiday: 22 days (increases to 26) plus bank holidays.
• Reward Gateway: Access to 500+ discounts.
• Family‑Friendly Policies: Enhanced maternity, paternity, and adoption leave.
• Employee Assistance Programme: Counselling, practical information, and digital resources.
• Occupational Health: Promotion of physical, mental, and social well‑being.
• Personal Accident Insurance: Worldwide cover.
• Training Opportunities: Access to training initiatives and e‑learning resources.
• Shared Incentive Plan: Opportunity to invest in the Stellantis Group.
• Health Cash Plan: Partial reimbursement of daily health expenses.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis is accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, recognising support for the armed forces community.