Customer Advisor

B&Q Limited; Barry; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in Wales is seeking a part-time Customer Advisor. The role involves providing excellent customer service, managing stock, and setting up displays. The ideal candidate is friendly and eager to learn, with a passion for home improvement. This position offers a competitive hourly rate and a range of employee benefits.

Benefits

Pension scheme

Shopping discounts

Colleague wellbeing benefits

6.6 weeks holiday

Employee Assistance Programme

Qualifications

• Eager to learn and enthusiastic about home improvement.
• Friendly and outgoing interpersonal skills.
• Ability to work on flexible rotas including weekends and bank holidays.

Responsibilities

• Provide exceptional customer service and support.
• Manage stock and set up displays.
• Get trained in paint-mixing and cutting timber.

Skills

Customer service

Teamwork

Sales

Flexibility

Learning new technology

Job description

Overview

Customer Advisor

Part Time - 20 hours per week

Fixed Term Contract until 31/01/2026

Shifts available Monday - Sunday, 6.00am - 10.00pm

UK Notional hourly rate £12.71 per hour

B&Q Cardiff Gate Retail Park

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities .

You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.