Customer Accounts Supervisor

ScS Upholstery plc; Newbottle; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading upholstery company in England is seeking a Customer Accounts Supervisor for its Finance Team. This role involves managing a team responsible for customer accounts across all stores, ensuring financial information is accurate and complete. Candidates should have experience in finance administration and managing teams. The position offers a salary in the range of £30,000 - £32,000 per year along with various employee benefits including career progression opportunities and a comprehensive benefits platform.

Benefits

33 days holidays including bank holidays

Employee benefits platform for discounts

Career progression

Enhanced Maternity and Paternity Leave

Access to Employee Assistance Programme

Virtual GP service

Pension Scheme

Death in Service benefit

Life assurance

Qualifications

• Previous experience in Finance administration or credit control roles.
• Experience managing teams.
• Experience in high-volume transaction environments.

Responsibilities

• Oversee the team managing daily customer accounts.
• Review team output and liaise with retail and distribution colleagues.
• Perform daily branch receipt bank reconciliations.

Skills

Professional demeanour and positive approach

Strong communication and problem-solving skills

Ability to manage workload and meet deadlines

High level of accuracy and attention to detail

Proficient with Microsoft Excel

Tools

MS Business Central

Microsoft Office

Job description

Customer Accounts Supervisor

Department: Finance

Employment Type: Permanent

Location: Sunderland - Customer Support Centre

Reporting To: Financial Controller

Compensation: £30,000 - £32,000 / year

Description

We are looking to recruit an Customer Accounts Supervisor to join our Finance Team. This is an exciting role in the business and will give the successful candidate the opportunity to learn and achieve personal growth within a fast paced business.

What’s the opportunity?

The Customer Accounts Supervisor will support the Finance team through the management of a team of 4 Customer Accounts Assistants. The collective responsibility of the Customer Accounts Team is to have oversight of the customer accounts of all stores to ensure financial information related to both the customer ledgers and end of day banking is complete and accurate.

The Customer Accounts Supervisor will be responsible for allocating work within the team, review of the output of their work, regular reporting to the Financial Controller and Finance Director and completion of tasks including daily branch receipt bank reconciliations and management of day to day Finance House activities.

What does the role involve?

• Oversight of the team responsible for the daily review of the customer accounts for all stores.
• Review of the output the team’s work, including review of the proposed adjustments required to individual accounts.
• Liaising directly with retail and distribution colleagues to assist in the performance of duties.
• Performance of daily branch receipt bank reconciliations.
• Regular reporting to the Financial Controller and Finance Director.
• Management of day to day Finance House activities, including management of rate cards and remittance reconciliations.
• Support in review of customer refund activity.
• Support the wider finance team with ad-hoc duties as required.
• Maintain accurate and organised financial records and documentation.

Who are we looking for?

• Professional demeanour and positive approach to resolving issues.
• Willingness to adapt to changing priorities during the contract period.
• Previous experience working in Finance administration / credit control roles.
• Previous experience of managing teams.
• Experience of working with ERP systems such as MS Business Central.
• Proficient with Microsoft Excel and other MS Office applications.
• High level of accuracy and attention to detail.
• Ability to manage workload and meet deadlines in a fast-paced environment.
• Strong communication and problem-solving skills.
• Experience with high-volume transaction environments.
• Proactive and organised with strong time-management skills.
• Strong written and verbal communication skills.
• Personable and experienced
• Reliable and flexible.

What’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Long service awards
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance