Customer Account Representative

Talent Solutions Staffing UK; Fareham; On-site; GBP 31,000 - 35,000; Full time

Job summary

A leading staffing agency in Fareham is seeking a Customer Account Representative to support multiple customer accounts and ensure exceptional service delivery. The role involves managing enquiries, preparing quotations, and collaborating with various teams to maintain customer satisfaction. The ideal candidate should have experience in a fast-paced customer service environment and strong communication skills. This position offers competitive benefits and flexible working hours.

Qualifications

• Experience in customer service or support environment.
• Ability to influence stakeholders through strong communication.
• A proactive mindset with excellent attention to detail.

Responsibilities

• Support multiple customer accounts and manage order books.
• Act as the voice of the customer for timely resolutions.
• Assist with creating accurate costing and quotations.
• Collaborate with teams for demand forecasting.
• Process customer purchase orders in the ERP system.
• Liaise with OEMs to meet customer requirements.

Skills

Customer service experience

Strong communication skills

Organised and solution-focused

Attention to detail

Sales support experience

Job description

Customer Account Representative

Location: Fareham

Hours: Mon - Thurs (08:00 - 16:30), Fri (08:00 - 13:00). Flexible Working.

Salary: £31,000 - £35,000

The Role

We are looking for a proactive and customer-focused Customer Account Representative to join our team in Fareham. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while working closely with internal teams.

You’ll play a key role in supporting a portfolio of customer accounts, acting as the primary point of contact and ensuring world‑class service delivery. From responding to enquiries and preparing quotations to supporting forecasting and order management, this role is central to both customer satisfaction and operational success.

Key Responsibilities

• Support the management of multiple customer accounts, including order books and customer portals
• Act as the voice of the customer, ensuring timely and effective resolution of enquiries and orders
• Assist with costing and quotation preparation, ensuring accuracy and internal approvalCollaborate with planning teams to support monthly and annual demand forecasting
• Process and review customer purchase orders within the ERP system
• Support contract reviews and liaise with OEMs to ensure customer requirements are met
• Work closely with internal stakeholders across customer service, planning, commercial, and operations

Skills Required

• Experience working in a fast‑paced customer service or customer support environment.
• Strong verbal and written communication skills with the ability to influence stakeholders
• A proactive, organised, and solutions‑focused mindset
• Excellent attention to detail and ability to follow processes
• Sales support, or administrative experience ideally within the aerospace, automotive, or manufacturing industry