Customer Account Executive, EMEA

Ironclad; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading technology firm in London seeks a Sales Specialist to manage client relationships and drive revenue growth. This role involves working closely with cross-functional teams to ensure customer satisfaction. Ideal candidates will have 2-5 years of B2B SaaS sales experience and excellent communication skills. The company offers a comprehensive benefits package including medical insurance and generous leave policies.

Benefits

Private Medical & Dental insurance

Life assurance and Income Protection

Generous leave policies

Monthly stipends for wellbeing

Home office setup stipend

Standard pension contribution scheme

Regular team events

Qualifications

• 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
• Experience sourcing and selling deals in the $25k-$250k ARR range.
• Familiarity with basic sales tools and internal systems.

Responsibilities

• Manage a book of business to drive expansion and retention.
• Execute a consistent and strategic sales process across the customer lifecycle.
• Collaborate with Customer Success and Product teams for customer satisfaction.
• Maintain accurate forecasting and pipeline hygiene.
• Continuously sharpen sales skills and product knowledge.

Skills

New business sales experience

Account management experience

Excellent communication skills

Curiosity about the product and industry

Ability to work cross-functionally

Self-sufficient and hard-working

Comfortable with commercial negotiation

Job description

Business runs on contracts. Every dollar earned, relationship formed, and advantage gained comes down to the contract that makes it real. But getting a contract done is more complicated than it should be. And when contract data is buried, leaders can’t see risks, obligations, or act in time.

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead.

We’re consistently recognized as a leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work six years running, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On.

We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.

Responsibilities

• Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.

• Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.

• Collaborate cross‑functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long‑term partnership success.

• Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.

• Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

Key Skills and Requirements

• At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.

• You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.

• Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross‑sell opportunities within your book of business.

• Curiosity and genuine interest about our product, mission, and industry.

• Excellent communication skills, and persistent follow through on commitments to our customers.

• Works well with other teams and wants to own projects outside of just closing deals.

• Self‑sufficient with a strong internal sense of urgency, hard‑working, and humble.

• Comfortable with commercial negotiation and willingness to iterate selling style as needed.

Benefits

• Private Medical & Dental insurance, covered at 100% for you and dependents

• Life assurance and Income Protection

• Generous leave policies, including parental leave, medical leave and compassionate leave

• Family‑forming support through Maven for you and your partner

• Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use

• One‑time home office setup stipend

• Standard pension contribution scheme

• Regular team events to connect, recharge, and have fun

• And most importantly: the opportunity to help build the company you want to work at

Candidates must have the unrestricted right to work in the United Kingdom.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.