Custody Production Support Global Lead - Director

Citigroup Inc.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

A global financial institution is seeking a Global Custody Production Support Lead in Greater London. The role involves leading a production support strategy, overseeing incident management, and enhancing IT service management. Candidates should have extensive leadership experience, organizational transformation skills, and a strong background in crisis management. This position offers a competitive salary, hybrid work opportunities, and generous benefits including annual leave, bonuses, and private medical care.

Benefits

27 days annual leave plus bank holidays

Discretionary annual performance related bonus

Private Medical Care & Life Insurance

Employee Assistance Program

Pension Plan

Paid Parental Leave

Special discounts for employees

Access to learning and development resources

Qualifications

• Extensive, relevant industry experience.
• Proven leadership managing and influencing global teams.
• Strong track record in crisis management.

Responsibilities

• Oversee the incident management process and ensure timely resolution.
• Identify and address potential problems before they impact production.
• Drive broader aspects of IT service management.

Skills

Crisis management

Stakeholder management

Production improvement

Organizational transformation

Staff engagement

Organizational transformation

Talent development

Education

Bachelor's/University degree

Master's degree

Job description

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Global Custody Production Support Lead will be responsible for providing strategic leadership in developing and executing a global production support strategy aligned with business goals and regulatory requirements. They will be leading the ongoing business critical initiatives such as Single event processing migrations, Move to common initiatives and Custody Digital Ledger program enabling the way to custody digital assets product launch in 2026.

Operational responsibilities:

• Overseeing the incident management process, ensuring timely resolution of production issues, and conducting thorough root cause analysis to prevent recurrence.
• Proactively identifying and addressing potential problems before they impact production. This involves monitoring system performance, analyzing trends, and implementing preventative measures.
• Additionally driving broader aspects of IT service management such as Change Control, driving automation and tooling by identifying opportunities to automate manual tasks, streamline workflows and enhance monitoring capabilities.

The successful candidate will communicate the strategic vision globally and own performance management, training, and career development of the global custody Production Support staff, whilst managing relationships with vendors that provide support for custody applications.

Experience:

• Extensive, relevant industry experience.
• Proven leadership managing and influencing global teams, direct, matrix and stakeholders.
• Strong track record in crisis management and leading responses to disruptive events.
• Demonstrated success driving results and continuous improvement in production.
• Experienced with organizational transformation.
• Exceptional stakeholder and relationship management capabilities.
• Experience with financial planning and cost discipline.
• Exceptional staff engagement and talent development skills.
• Ability to navigate and lead within large, complex organizations.

Education:

Bachelor’s/University degree, Master’s degree preferred and managerial experience.

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretionary annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.