CRM Product Business Analyst - Senior Associate

JPMorgan Chase & Co.; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Greater London seeks a CRM Product Business Analyst to drive strategic data solutions in the Commercial & Investment Bank division. The role includes defining Core data solutions, gathering business requirements, and prioritizing the product backlog. Ideal candidates will have a bachelor's degree, 3+ years' experience in financial services, and strong analytical skills. The company values innovation, collaboration, and career growth, fostering an inclusive work environment.

Benefits

Career growth opportunities

Diversity and inclusion initiatives

Collaborative work environment

Qualifications

• 3+ years' experience in business transformation or product ownership within financial services.
• Excellent time management skills and ability to handle multiple priorities.

Responsibilities

• Define and deliver strategic Core data solutions.
• Lead stakeholder meetings and translate business requirements into feature specifications.
• Own and prioritize the product backlog.

Skills

Data management

Analytical skills

Stakeholder management

Communication

Relationship management

Agile/Scrum methodologies

Education

Bachelor's degree

Tools

CRM systems

Data management tools

Job description

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Job Description

Join our Commercial and Investment Bank (CIB) Data team as a CRM Product Business Analyst. This role offers a unique opportunity to drive strategic data solutions across the Commercial & Investment Bank, impacting high-profile change programs. Be a part of a team that values innovation, collaboration, and career growth.

As a CRM Product Business Analyst within the CIB Core Data organization, you will be responsible for defining and delivering strategic Core data solutions. You will collaborate with Product Solutions and Program Management partners to ensure alignment with business needs and priorities. Your role will involve building stakeholder trust, scoping data needs, and demonstrating business value.

The CIB Core Data organization is dedicated to unlocking value through high-quality, compliant core data. Our team works closely with Line of Business stakeholders and Core Data Operations and Technology partners to deliver robust product strategies. This position is pivotal to the success of strategic initiatives like CRM, providing an outstanding opportunity at JP Morgan Chase.

• Define strategic solutions and designs for contact data informed from business use case gathering, focusing on delivering business value for strategic initiatives like CRM.
• Gather, analyze, and document business requirements partnering with business stakeholders across Wholesale businesses & CRM teams.
• Lead stakeholder meetings, including preparation and presentation of data models and solutions.
• Translate business requirements into clear feature specifications for development teams, ensuring alignment with product vision and business priorities.
• Own and prioritize the product backlog, maintaining transparency with stakeholders through regular delivery reviews and updates.
• Support the adoption of the strategic Core data model from onboarding to downstream business processing, working with cross-functional teams.
• Develop business cases as needed for prioritization of technology build or enhancements and engage in the annual budgeting process.
• Support Agile methodologies by hosting sprint planning, daily stand-ups, and sprint reviews to drive efficient delivery and team collaboration.

Required Qualifications, Capabilities, and Skills:

• Bachelor's degree and experience in delivering technical and/or operational change.
• 3+ years' experience in data management, business transformation, or product ownership within financial services, preferably Wealth or Investment Management.
• Knowledge of Core data and client onboarding processes.
• Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: "tell a story" with data.
• Strong time management skills, efficient at multi-tasking, and able to work under pressure to deliver multiple business demands on time, to a high-level standard.
• Knowledge of Commercial & Investment Bank businesses.
• Excellent relationship management, team leadership, and influencing skills.
• Experience in Product Management, Agile/Scrum methodologies, and backlog management.
• Ability to work in a highly dynamic environment with changing and multiple priorities.
• Ability to understand logical data models and work with data architects to translate conceptual models to logical models.
• Confidence in communicating internally at all levels.
• Analytical and problem-solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Proven track record of successful stakeholder management and collaboration.
• Familiarity with CRM systems and data management tools.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.