CRM Manager at Sure Mobile

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecoms company is seeking a CRM Manager to join their team in the United Kingdom. The role involves managing customer relationships to increase retention and satisfaction. The ideal candidate will have experience in customer base management, particularly in telecoms or subscription industries, and possess strong analytical skills. This position offers the chance to shape customer engagement strategy and contribute to long-term success.

Qualifications

• Proven experience in customer base management, CRM, or retention marketing, ideally within telecoms, utilities, or subscription-based industries.
• Strong analytical skills.

Responsibilities

• Own the performance of our existing customer base.
• Ensure customer retention and satisfaction.

Job description

An exciting opportunity to join Sure by Beyon as a CRM Manager in Guernsey, Jersey or the Isle of Man working 37.5 hours per week.

To drive the role forward, the individual will own the performance of our existing customer base, ensuring we retain customers, grow their value and maximise satisfaction. This is a pivotal role in shaping how Sure builds deeper, longer, and more valuable relationships with our customers whilst balancing loyalty with commercial growth, and ensuring every customer interaction contributes to long-term success. This role brings together data insight, commercial acumen, and customer understanding to deliver the Keep and Grow parts of our strategy.

Key Responsibilities

• Proven experience in customer base management, CRM, or retention marketing, ideally within telecoms, utilities, or subscription-based industries.
• Strong analytical and